Customer Success Coach, Client Onboarding

. Ensure every new eSkilled customer is onboarded and successful in getting the most out of their software .

Posted 4/21/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSenior💰 ₱40,000 - ₱50,000 per monthWebsite

Key responsibilities & impact

Ensure every new eSkilled customer is onboarded and successful in getting the most out of their software
Run “How To” training webinars on software features
Creating “How To” screen capture videos for tutorials
Work with marketing team with communications on features to be sent regularly to clients
Assist Marketing Team in promoting new features
Identify clients struggling who may represent a risk of cancellation and support those clients to succeed in using the platform
Achieve set KPIs for retention of new clients
Work with the support team to improve client onboarding tools and tutorials
Work closely with the Account Manager and Support Team to ensure a smooth transition between new sales and support.
Promote paid services, such as course build/implementation services to assist clients onboarding faster.
Assisting the Account Managers with various time specific campaigns.

What you’ll need

A minimum of four years experience as a Trainer
Great people and communication skills
Excellent listening, coaching & presentation skills
Strong verbal and written communication skills
Ability to deliver coaching sessions online via tools such as Zoom and other platforms
Strong organisational and time management skills.
Team player, energetic and supportive of others.
Trainer experience in an RTO (Advantage)

Comp & perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

trainingcoachingpresentation

Soft Skills

communicationlisteningorganizationaltime managementteam playerenergeticsupportive