Trademasters Service, Inc.

Customer Service Representative

Trademasters Service, Inc.

full-time

Posted on:

Location Type: Office

Location: Lorton • Virginia • United States

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About the role

  • Answer incoming customer calls in a professional and courteous manner.
  • Provides prompt, professional, and courteous support to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience.
  • Delivers excellent customer service by asking targeted questions to identify needs and recommending the most suitable services, including membership options.
  • Schedule and coordinate service calls.
  • Dispatch technicians based on location, urgency, and skill set.
  • Provide customers with appointment updates and basic service information.
  • Enter and update customer records in dispatch/software system.
  • Support billing, service follow-ups, and general office tasks as needed.
  • Communicate effectively with technicians and management team.
  • Help ensure high levels of customer satisfaction and efficient workflow.

Requirements

  • Previous customer service or dispatch experience (HVAC, plumbing, or home services preferred)
  • Strong communication and professional phone skills
  • Ability to multitask and stay organized in a fast-paced environment
  • Basic computer skills (dispatch software experience a plus)
  • Professional, reliable, and team-oriented attitude
  • Problem-solving skills and attention to detail
Benefits
  • Cigna Health, Cigna Dental and EyeMed Vision coverage on your first day
  • Company paid Life Insurance and Short-term disability
  • Long-term Disability
  • Health Savings Account with generous employer contributions
  • Generous 401K match and vesting with Roth option
  • Paid holidays (6)
  • Generous PTO
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicedispatch experienceproblem-solvingattention to detailmultitaskingbasic computer skills
Soft Skills
communication skillsprofessional phone skillsorganizational skillsteam-oriented attitudecourteous manner