Tractor Zoom

IT Support, Security Manager

Tractor Zoom

full-time

Posted on:

Location Type: Hybrid

Location: West Des Moines • Iowa • United States

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Tech Stack

Cloud

About the role

  • Manages the company equipment from new hires to everyday needs; tracking all computer’s lifecycles, ordering new equipment, setting up all new hire computer systems, creating accounts and managing all new/existing accounts.
  • Provide comprehensive IT support to all employees, troubleshooting hardware, software, and network issues.
  • Ensure the company meets and maintains SOC 2 Type 2 compliance requirements.
  • Manage and support the company's software subscriptions and IT infrastructure, including Macbooks, servers, and cloud services, including access management.
  • Ensure data integrity through regular backups, data recovery procedures, and data loss prevention strategies.
  • Liaise with external vendors and service providers.
  • Work with Finance on Software and IT spend tracking and optimization.
  • Conduct training sessions for employees on IT policies, best practices, and security awareness.
  • Other duties as assigned.

Requirements

  • Associate’s or Bachelor’s degree in Information Technology, Computer Science or related field (preferred) or equivalent work experience.
  • 5+ years experience in IT support and security roles.
  • Relevant certifications (e.g., CISSP, CISM, CompTIA Security+) are a plus.
  • Proven experience with SOC 2 Type 2 compliance and IT security.
  • Experience working with Information Technology operational processes, customer support processes, and vendors.
  • Strong knowledge of Mac OS and GSuite administration.
  • Working knowledge of a variety of technologies and platforms (operating systems, computer hardware, and software).
  • Experience with endpoint management tools and software.
  • High-level customer service skills.
  • Strong organizational skills with the ability to prioritize, manage, and perform multiple tasks with multiple deadlines, responding quickly to changing priorities.
  • Ability to work and think independently to troubleshoot, document, and resolve issues.
  • Strong communication skills with the ability to explain complex technical concepts to non-technical staff.
Benefits
  • 80% Health, Vision and Dental Insurance Covered
  • 401k Program
  • 11+ Paid Holidays
  • Unlimited PTO
  • Competitive Salary
  • Company Stock
  • Performance Based Culture
  • Dog-friendly office
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportSOC 2 Type 2 compliancedata integritydata recoverydata loss preventionendpoint managementMac OS administrationGSuite administrationtroubleshootingcustomer support processes
Soft Skills
customer serviceorganizational skillsprioritizationindependent thinkingproblem-solvingcommunication skillstrainingtime managementadaptabilitycollaboration
Certifications
CISSPCISMCompTIA Security+