IT Support, Security Manager

Tractor Zoom

IT Support and Security Manager at Tractor Zoom overseeing IT operations and security compliance for SaaS company. Responsible for IT support, security management, and employee training.

Posted 4/13/2026full-timeWest Des Moines • Iowa • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manages the company equipment from new hires to everyday needs; tracking all computer’s lifecycles, ordering new equipment, setting up all new hire computer systems, creating accounts and managing all new/existing accounts.
Provide comprehensive IT support to all employees, troubleshooting hardware, software, and network issues.
Ensure the company meets and maintains SOC 2 Type 2 compliance requirements.
Manage and support the company's software subscriptions and IT infrastructure, including Macbooks, servers, and cloud services, including access management.
Ensure data integrity through regular backups, data recovery procedures, and data loss prevention strategies.
Liaise with external vendors and service providers.
Work with Finance on Software and IT spend tracking and optimization.
Conduct training sessions for employees on IT policies, best practices, and security awareness.
Other duties as assigned.

Requirements

What you’ll need

Associate’s or Bachelor’s degree in Information Technology, Computer Science or related field (preferred) or equivalent work experience.
5+ years experience in IT support and security roles.
Relevant certifications (e.g., CISSP, CISM, CompTIA Security+) are a plus.
Proven experience with SOC 2 Type 2 compliance and IT security.
Experience working with Information Technology operational processes, customer support processes, and vendors.
Strong knowledge of Mac OS and GSuite administration.
Working knowledge of a variety of technologies and platforms (operating systems, computer hardware, and software).
Experience with endpoint management tools and software.
High-level customer service skills.
Strong organizational skills with the ability to prioritize, manage, and perform multiple tasks with multiple deadlines, responding quickly to changing priorities.
Ability to work and think independently to troubleshoot, document, and resolve issues.
Strong communication skills with the ability to explain complex technical concepts to non-technical staff.

Benefits

Comp & perks

80% Health, Vision and Dental Insurance Covered
401k Program
11+ Paid Holidays
Unlimited PTO
Competitive Salary
Company Stock
Performance Based Culture
Dog-friendly office

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportSOC 2 Type 2 compliancedata integritydata recoverydata loss preventionendpoint managementMac OS administrationGSuite administrationtroubleshootingcustomer support processes

Soft Skills

customer serviceorganizational skillsprioritizationindependent thinkingproblem-solvingcommunication skillstrainingtime managementadaptabilitycollaboration

Certifications

CISSPCISMCompTIA Security+