toters delivery

Senior Engineering Operations Specialist

toters delivery

full-time

Posted on:

Location Type: Hybrid

Location: Metn • 🇱🇧 Lebanon

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Job Level

Senior

Tech Stack

JavaScriptPythonSQL

About the role

  • Design, implement, and continuously improve engineering workflows, including sprint, release, postmortem, and review cadences.
  • Maintain and evolve operational playbooks and best practices to enhance team performance and delivery consistency.
  • Analyze key engineering KPIs (velocity, throughput, PR lead time, bug rates, etc.) and drive data-informed decisions.
  • Support engineering leadership in establishing and tracking OKRs and Atlas goals across multiple areas.
  • Administer and optimize Atlassian stack (Jira Software, Jira Service Management, Jira Product Discovery, Confluence, Atlas).
  • Build automations, dashboards, and scripts to streamline reporting, improve traceability, and reduce manual effort.
  • Collaborate with QA, PMO , and Support teams to unify tooling workflows and ensure data consistency across systems.
  • Partner with Product, QA, and Infrastructure teams to improve planning accuracy and reduce cross-team friction.
  • Coordinate engineering-wide ceremonies such as tech bridges, postmortems, and area execution reviews.
  • Act as a liaison between engineering and business functions to ensure operational alignment and transparency.
  • Maintain up-to-date engineering documentation, metrics dashboards, and performance trackers.
  • Support MBRs/QBRs by consolidating delivery summaries, capacity updates, and incident learnings.
  • Monitor SLA adherence for internal support requests and ensure timely follow-up on operational action items.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • 4–7 years of experience in Engineering Operations, Technical Program Management, or related technical roles.
  • Deep familiarity with Agile/Scrum methodologies and DevOps practices.
  • Advanced proficiency in Jira, Confluence, and automation frameworks (Jira Automations, Apps Script, etc.).
  • Strong analytical and problem-solving skills, with a knack for translating data into insights.
  • Excellent communication and stakeholder management skills across technical and non-technical audiences.
  • Experience with OKR management tools (Atlas, Ally, etc.).
  • Understanding of QA processes, CI/CD pipelines, and release management.
  • Scripting knowledge (Python, JavaScript, or SQL) for automation and reporting.
  • Exposure to engineering metrics frameworks (DORA…).
Benefits
  • Competitive compensation.
  • Discounts on your Toters orders.
  • First-class medical insurance.
  • Toters is an Office-First company, but hybrid work is tolerated.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AgileScrumDevOpsJiraConfluencePythonJavaScriptSQLautomation frameworksengineering metrics frameworks
Soft skills
analytical skillsproblem-solving skillscommunication skillsstakeholder managementcollaborationdata-informed decision makingoperational alignmenttransparencyteam performance enhancementplanning accuracy
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in EngineeringBachelor’s degree in a related field