Participate in the sales process for highly qualified sales opportunities to present Professional Services as part of the Total Expert Solution
Act as the liaison across functional business areas to provide support for deals from inception to close and hand-off to implementations
Identify and approve professional services associated with pricing proposals and finalize SOWs for both new prospects and existing customers requiring services
Develop and maintain relevant materials to leverage in the sales process and that can be used by others in the organization
Work with existing customers and customer success team members to understand use cases and pain points
Utilize insights from each customer engagement to help improve our professional services processes, best practices and offerings
Serve as Subject Matter Expert (SME) representing all of Professional Services collaborating with product and other Go To Market team members
Support and drive continued improvements to the Sales and SOW process

Requirements

5+ years of proven leadership experience in customer SaaS implementations or professional services
5+ years of relevant experience in project management (preferably in B-B-C SaaS software implementations)
3+ years of experience working through data transfers and/or integrations connecting third party systems (understanding API methodology preferred)
High energy, flexibility, and “Can do” and “Positive” attitude in approaching challenges in a fast, constantly changing environment
Excellent organizational, time management, analytical, and problem-solving skills
Proven ability to collaborate, establish trust and credibility with users at all levels including C-level, both within Total Expert and prospect/customer organizations
Excellent oral, written communications, and presentation skills with both technical and non-technical information
Strong customer relationship management skills – customer centric mindset
Strong decision-making capability
Proven ability to independently and successfully apply process improvement methods with measurable business performance improvement outcomes
Professional experience to collaborate with sales, product, engineering and professional services to provide support, cohesiveness and ensure that both the customer and professional services are set-up for success
Experience successfully prioritizing customer deliverables, timelines and determining risk and/or impact
Highly proficient in MS Excel, Word, PowerPoint, Sharepoint and Outlook
Willingness to travel, up to 10%

Benefits

Medical
Dental
Vision
HSA (Health Savings Account)
FSA (Flexible Spending Accounts)
Company paid Life Insurance
Short-Term Disability
Long-Term Disability
Flexible Time-Off (FTO)
Paid Parental Leave
401(k) with employer match

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementSaaS implementationsdata transfersintegrationsAPI methodologyprocess improvementcustomer relationship management

Soft Skills

leadershiporganizational skillstime managementanalytical skillsproblem-solving skillscollaborationcommunication skillsdecision-makingcustomer centric mindset