Systems Support Specialist IV

Toshiba Business

Systems Support Specialist troubleshooting complex networks, connectivity, systems, and applications for Toshiba’s digital technology solutions. Providing remote and on-site repairs while supporting customer IT teams.

Posted 8/5/2026full-timeRemote • Florida, Massachusetts, Mississippi, Missouri, New Hampshire, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $26 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting complex systems problems and performing root cause analysis, with a strong background in networking systems and IT infrastructure. Proficient in managing information and document lifecycle processes, as well as providing effective customer support and system repairs.

Highest-signal resume keywords

Root Cause AnalysisNetworking Systems SupportCloud ApplicationsInformation Lifecycle ProcessesSystems Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingSystems MonitoringInstallationUpgradesScriptingMultifunctional DevicesIT InfrastructureSecurityConnectivityTechnical Issue Resolution

Soft Skills

Customer InteractionProblem Solving

Certifications & Qualifications

Associate Degree

Industry Keywords

Document LifecycleHardware and Software IndustryRemote RepairOn-Site RepairNetwork Site Surveys

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Perform root cause analysis of presented problems
Troubleshoot and resolve complex systems problems efficiently and cost-effectively
Monitor systems regularly to accept or reject network site surveys and take appropriate action
Perform confirmation tests as directed
Work with customers to resolve technical issues
Interface heavily with customer IT personnel
Provide remote and on-site repair of system problems

Requirements

What you’ll need

Associate degree or equivalent
Minimum of 5 years of increasingly responsible experience in networking systems, systems support, interfaces, connectivity, and related software
Demonstrated experience with information and Document Lifecycle processes, products, and services
Knowledge of the hardware and software industry
Comfort with installations and upgrades
Experience with multifunctional devices
Experience with cloud applications, IT infrastructure and security, and systems integration
Expertise in workflows, processes, and scripting
Valid driver’s license
Ability to travel to sites periodically

Benefits

Comp & perks

Monthly Performance Based Bonus
Auto- reimbursement Program (when traveling)
Company Phone
Medical, dental, and vision coverage
401(k) plan with match and company provided life insurance
Employee Assistance Programs
Pre-tax spending accounts
Pet insurance
Employee discounts
Generous paid holidays
Vacation, sick/personal business, and volunteer days
Opportunities for career growth within a global technology organization