TorkLaw

Bilingual Intake Specialist

TorkLaw

full-time

Posted on:

Location Type: Remote

Location: Remote • California, Nevada • 🇺🇸 United States

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Job Level

Junior

About the role

  • - **Client Engagement:** Utilize your exceptional people skills to connect with potential clients, establishing trust and rapport from the first interaction.
  • - **Consultative Approach:** Carefully assess each potential client’s unique situation, confidently presenting the best course of action and how TORKLAW can support their journey to justice.
  • - **Communication Excellence:** Exhibit outstanding communication abilities across all platforms (phone, text, chat, and email), ensuring clarity, empathy, and professionalism in every exchange.
  • - **Precision in Execution:** Perform accurate data entry and maintain diligent follow-up to ensure no detail is overlooked in the potential case intake process.
  • - **Team Collaboration and Independence**: Thrive in a supportive team environment while also possessing the drive and discipline to work autonomously.
  • - **Seamless Hand-off:** transition the newly retained client to the team that will handle his/her case.

Requirements

  • - **Bilingual (English/Spanish) is required**
  • - Ideally 1+ year if experience in a similar role, or equivalent education
  • - Computer literate and proficient with standard off productivity software
  • - Effective team player
  • - Excellent interpersonal and communication skills
  • - Strong organizational and multitasking abilities
  • - A problem-solver the ability to handle challenging situations
  • - Friendly and approachable demeanor
  • - High school diploma or equivalent preferred
  • - Previous experience in customer service or administration preferred
Benefits
  • In addition to a competitive salary, this position has a generous bonus structure, and will receive the following benefits:
  • - 12 paid holidays annually
  • - 10 days of paid vacation annually
  • - 6 days of sick leave annually
  • - Medical insurance
  • - Optional Dental, Vision, Life
  • - 401(k) with 4% fully vested safe-harbor company match
  • - Regular firm events (happy hours, team building, holiday party, etc)
  • - Laptops are replaced every 3 years. After 3 years, your work laptop will become your personal laptop.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
client engagementconsultative approachcommunication excellenceteam collaborationindependenceinterpersonal skillsorganizational abilitiesmultitaskingproblem-solvingfriendly demeanor
Certifications
high school diploma