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Tookitaki

Big Data Support Engineer, L1

Tookitaki

Technical Support Agent ensuring timely and effective resolution of client issues for Tookitaki. Collaborating with teams and maintaining client relationships for cloud-hosted services.

Posted 7/28/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for cloud-native applications and large-scale production systems, with a strong focus on incident management and root cause analysis. Proficient in collaborating with cross-functional teams to resolve complex issues and enhance system performance.

Highest-signal resume keywords
Cloud-Native Application SupportKubernetesSparkAWSAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Production SupportIncident ManagementRoot Cause AnalysisTroubleshootingChange Request Handling
Soft Skills
CollaborationPrioritization
Tools & Technologies
FreshworksKafkaElasticsearch
Industry Keywords
CaaSLarge-Scale Production Systems

Tech Stack

Tools & technologies
AWSCloudElasticSearchKafkaKubernetesSpark

About the role

Key responsibilities & impact
  • Handle and triage tickets related to incidents, service requests, and change requests via the Freshworks platform
  • Provide technical support for Tookitaki's CaaS and on-premise clients post implementation
  • Collaborate with Tookitaki’s Product Engineering and Infrastructure teams to escalate unresolved issues

Requirements

What you’ll need
  • 3–6 years of experience supporting large-scale production systems
  • Experience supporting cloud-native applications running on Kubernetes
  • Hands-on production support experience with Spark, Kubernetes, Kafka, Elasticsearch, and AWS
  • Strong analytical and troubleshooting skills
  • Prioritize incidents based on business impact
  • Perform structured RCA and recommend preventive measures

Benefits

Comp & perks
  • 24/7 availability as part of the team’s support structure for critical escalations
  • Rotational shifts participation
  • Proactively suggest process improvements to enhance support efficiency and client satisfaction