Technical Support Analyst III – Oracle Health EHR

TOMORROW HIRE

Technical Support Analyst III supporting Oracle Health EHR security operations and ensuring compliance with healthcare regulations. Maintaining user access controls and providing Tier 1 support for EHR end users.

Posted 4/28/2026contractRichmond • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $38 per hourWebsite

Tech Stack

Tools & technologies

FirewallsOracle

About the role

Key responsibilities & impact

**Responsibilities**** Technical Duties
- Define, manage, and maintain user access policies, security roles, and permissions within the EHR system
- Map and maintain EHR position definitions, including Millennium positions, preferences, and OHPAC security groups
- Monitor and enforce access control policies to ensure appropriate user permissions based on job functions
- Support identity and access management processes including Active Directory, SSO, and MFA
- Participate in system upgrades, patches, and ongoing EHR maintenance activities
- Monitor user activity using tools such as P2Sentinel to identify trends and potential security risks
Security & Compliance
- Conduct internal security audits to identify vulnerabilities and mitigate risks
- Collaborate with security and compliance teams to ensure adherence to HIPAA, HITECH, and organizational policies
- Assist in developing and maintaining security policies, procedures, and documentation
- Support internal and external audit processes
- Respond to and investigate EHR-related security incidents, ensuring timely resolution and reporting
Application Support
- Provide Tier 1 support to EHR end users for access and security-related issues
- Troubleshoot Cerner/OHPAC security and access challenges
- Ensure a high level of customer service for users with varying technical expertise
Collaboration & Operational Support
- Work closely with EHR Security Officer, ISO team, and EHR core team on provisioning and deprovisioning processes
- Collaborate with implementation and optimization teams to integrate security into new features and updates
- Participate in EHR domain strategy and continuous improvement initiatives
- Stay current with emerging security threats, regulatory updates, and industry best practices

Requirements

What you’ll need

**Minimum Qualifications**
- 5+ years of experience with Oracle Health EHR and security
- 5+ years of experience with application support
- 5+ years of experience in analytical problem-solving and troubleshooting related to Cerner/OHPAC security
- 5+ years of experience with communication and collaboration across IT teams, compliance officers, and end users
- 3+ years of experience managing multiple priorities in a fast-paced environment
- 3+ years of demonstrated customer service experience supporting users with varying technical skill levels
- Must physically reside within the United States for the duration of the assignment
- Must be able to commute to Richmond, VA 23219
- Must be legally authorized to work in the United States without employer sponsorship, now or in the future
**Preferred Qualifications**
- 3+ years of experience with HIPAA, HITECH, and healthcare security regulations
- 3+ years of experience with Active Directory, SSO, MFA, and identity management solutions
- 3+ years of experience with Discern and CCL
- 5+ years of familiarity with healthcare IT infrastructure, including networking, firewalls, and database security

Benefits

Comp & perks

**Compensation**** $18 – $38 per hour** This is a 1099 Contract role.
**Schedule**
- Start Date: 05/11/2026
- End Date: 06/30/2026
- Duration: Approximately 7 weeks
- Work Arrangement: Hybrid
- Standard business hours with potential collaboration across teams as needed
**Work Location**** 109 Governor St, Richmond, VA 23219** Hybrid work arrangement with a combination of on-site and remote work expectations

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Hard Skills & Tools

EHR system managementuser access policiessecurity rolesActive DirectorySSOMFACernerOHPACanalytical problem-solvingtroubleshooting

Soft Skills

communicationcollaborationcustomer serviceproblem-solvingtime management