Network Operations Centre

Tom Horn Gaming

NOC Specialist ensuring smooth operation of game delivery infrastructure for a remote international team. Ideal for someone with B2B iGaming experience, monitoring, problem-solving, and maintaining service uptime.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B iGaming operations, with a strong focus on incident management, technical support, and system performance monitoring. Proficient in SQL, API diagnostics, and service management tools to enhance operational workflows and client relationships.

Highest-signal resume keywords

B2B iGaming Operations ExperienceSQL ProficiencyAPI DiagnosticsITIL Service ManagementWindows Server Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLAPI-Level DiagnosticsIncident HandlingService MonitoringWindows Server Administration

Soft Skills

Excellent Communication SkillsProblem-Solving MindsetProactive Approach

Tools & Technologies

Hyper-VCloudflareNew RelicIIS

Industry Keywords

Incident ManagementSLA TrackingOperational WorkflowsTechnical SupportClient Relationships

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Act as the first point of contact during incidents and outages, escalating issues where necessary and ensuring quick resolution in line with SLAs
Monitor the performance, availability, and stability of all live systems, game services, and platform operations
Provide technical support and training to our B2B clients, ensuring high service standards and strong client relationships
Participate in an on-call duty to support our global partners and internal teams
Troubleshoot system issues, investigate logs, and support API-level diagnostics
Work closely with other departments (Product, Development, QA, Integrations) to ensure timely incident resolution and feedback loops
Maintain and update internal documentation, including knowledge bases and incident logs
Drive improvements in operational workflows by identifying automation and standardisation opportunities
Support the creation of system configurations, reports, and technical documentation
Assist in other ad-hoc tasks and operational initiatives as needed

Requirements

What you’ll need

Previous experience in B2B iGaming operations is a must
Excellent communication skills—comfortable speaking with both technical and non-technical audiences
Strong problem-solving mindset and a hands-on, proactive approach
Solid experience with SQL and Windows server administration
Confident working with APIs, log files, and service monitoring tools
Familiarity with ITIL service management, incident handling, and SLA tracking
Knowledge of tools such as Hyper-V, Cloudflare, New Relic, and IIS
Fluent English (written and spoken)—our working language across the company

Benefits

Comp & perks

Fully remote work environment – work from anywhere
Unlimited paid leave policy
Flexible working hours – we focus on results, not time spent online
Opportunity to work in a dynamic and impactful environment
In-house accountant support for taxation and financial matters
Flat structure and open communication
Opportunities for learning, development, and career growth