Bilingual MomentMakers

TLS

MomentMaker® connecting customers to assistance via phone, email, or chat in bilingual English and French at TLS team. Listening with empathy and providing solutions while assisting clients.

Posted 5/26/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 $16 - $20 per hourWebsite

About the role

Key responsibilities & impact

Connect with customers via phone, email, or chat
Schedule appointments and share helpful information
Listen with empathy and find the best solutions
Record accurate details and follow brand guidelines
Partner with your team to create a positive experience for every interaction

Requirements

What you’ll need

Must be able to speak, read, write in both English and French
Strong communication skills written and verbal
Comfort using technology and learning new systems
The ability to stay calm and organized in a fast-paced environment
Availability for evening and weekend shifts
Experience in customer service is an asset — but a genuine desire to care for others is what really counts.

Benefits

Comp & perks

A team built on trust, respect, and genuine care
A space where your ideas matter, and we encourage feedback
Opportunities to grow your personal and professional skills.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

strong communication skillsempathyorganizational skillsability to stay calmcustomer serviceteam collaborationproblem-solvingactive listeningadaptabilitypositive attitude