Tiger Analytics

Data Scientist – NLP/NLU

Tiger Analytics

full-time

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Python

About the role

  • Analyze customer inputs, feedback, and interactions with our chatbot and voice bot platforms to uncover trends, patterns, and areas for improvement.
  • Collaborate with bot developers and conversation designers to refine and improve the platform’s NLU, ensuring a smoother, more intuitive user experience.
  • Cluster large volumes of conversation data into meaningful topic groups to better understand user intent and improve targeted product enhancements.
  • Generate solutions using Large Language Models (LLM) to enhance the capabilities of our AI-driven platforms.
  • Generate insights from data to guide the product team on customer-driven feature developments, helping shape the future of our products.
  • Identify common customer pain points, complaints, and preferences, and translate these into actionable recommendations for improving the customer experience.
  • Leverage your expertise in Generative AI to explore and implement advanced solutions for conversational AI improvements.
  • Work with cross-functional teams, including product, conversation designers, and bot developers, to ensure that insights are accurately applied, and improvements are effectively implemented.

Requirements

  • 5+ years of experience in Data Science with a strong focus on NLP technologies and Generative AI.
  • Proficiency in Python and experience with unsupervised learning methodologies.
  • Demonstrated ability to analyze large sets of customer data and translate insights into actionable product improvements.
  • A deep understanding of NLU concepts and their application in real-world AI systems, particularly in chatbot or voice bot platforms.
  • Strong communication skills to collaborate effectively with cross-functional teams and present findings to both technical and non-technical stakeholders.
Benefits
  • This position offers an excellent opportunity for significant career development in a fast-growing and challenging entrepreneurial environment with a high degree of individual responsibility.
  • ***Tiger Analytics provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, ancestry, marital status, protected veteran status, disability status, or any other basis as protected by federal, state, or local law.***

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Data ScienceNatural Language Processing (NLP)Generative AIPythonUnsupervised LearningLarge Language Models (LLM)Data AnalysisNLU (Natural Language Understanding)AI SystemsConversation Design
Soft skills
CommunicationCollaborationProblem SolvingAnalytical ThinkingInterpersonal Skills