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Tiendamia

Customer Experience Agent

Tiendamia

Customer Experience Agent providing phone and chat support to Latin American customers. Identifying improvement opportunities and contributing to a positive work environment.

Posted 4/29/2026full-timeRemote • 💃 Anywhere in Latin AmericaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Phone and chat support
  • Resolution of general customer issues
  • Identify opportunities for improvement in established procedures
  • Contribute to a positive work environment

Requirements

What you’ll need
  • Experience in similar positions (customer support via email and phone)
  • Availability to work Monday to Saturday or Sunday to Friday, 6 hours shifts
  • Proficiency in using computer programs and tools (Excel, email, phone, chat)
  • Intermediate knowledge of the English language - not mandatory

Benefits

Comp & perks
  • Inclusivity in the work environment
  • Opportunities for growth and development

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
customer supportproblem resolutionopportunity identificationpositive work environment