Director, B2C Strategy – Experience

TIAA

Director of B2C Strategy and Experience leading projects for ~5 million participants in financial strategies. Collaborating with cross-functional teams to improve participant services and experiences.

Posted 7/6/2026full-timeNew York City • New York, North Carolina • 🇺🇸 United StatesLead💰 $142,000 - $179,000 per yearWebsite

About the role

Key responsibilities & impact

Owns significant pieces of an entire B2C project workstream
Partners with project team members to quickly synthesize and interpret data
Works with others to identify major issues and actionable opportunities
Monitors medium to long-term business trends/outlooks
Builds trusted advisor relationships with key client stakeholders
Makes high level recommendations to improve individual participant experience

Requirements

What you’ll need

5+ years strategy, analytics, and process improvement experience
University degree in Economics, Finance, or Process Improvement
Strong proficiency w/ Microsoft suite of products (PowerPoint, Excel, Word, Outlook)
Previous coding experience

Benefits

Comp & perks

Comprehensive Total Rewards package
Superior retirement program
Highly competitive health, wellness and work life offerings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data InterpretationBusiness Trend MonitoringCoding ExperienceEconomicsFinance

Soft Skills

Relationship BuildingCollaborationProblem Solving