Fraud Operations Analyst I

TIAA

Fraud Operations Analyst monitoring customer financial accounts against various fraud prevention strategies. Addressing fraud concerns reported by clients and associates directly under supervision.

Posted 6/25/2026full-timeDallas • North Carolina, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $28 - $31 per hourWebsite

About the role

Key responsibilities & impact

Supports monitoring of customer financial accounts against various fraud prevention strategies
Addresses fraud concerns reported by clients and associates
Escalates suspicious activity that may be risky to the financial institution and customers
Provides first level review and investigation actions that mitigate threats of fraud
Answers inbound calls from customers or associates calling to report potential fraudulent activity on their accounts
Documents investigation actions and mitigation actions
Researches customer claims and gathers evidence regarding potential fraud activity
Provides control feedback to continually improve efficacy
Works with customers to verify account activity

Requirements

What you’ll need

University (Degree) Preferred
No Experience Required
Operations and/or phone center experience
Working knowledge of fraud industry practices
Demonstrated ability to interpret data and assess reasonability
Analytical skills with the ability to solve complex problems and execute on solutions

Benefits

Comp & perks

superior retirement program
highly competitive health, wellness and work life offerings

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

analytical skillsproblem-solvingcommunicationcustomer service