Senior Director, B2C Strategy – Experience Lead

TIAA

Director of B2C Strategy managing day-to-day workstreams and advising senior leaders at TIAA. Leading complex business problems and processes to improve financial services for participants.

Posted 6/14/2026full-timeNew York City • New York, North Carolina, Texas • 🇺🇸 United StatesSenior💰 $178,000 - $334,000 per yearWebsite

About the role

Key responsibilities & impact

Own day-to-day management and delivery of key B2C workstreams
Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact
Develop workplan to test/evaluate strategies and insights which could span strategy, process or participant experience change
Provides advanced expertise to business partners in leading the identification, understanding and framing of complex business problems and needs
Review synthesized findings and recommendations, and oversee creation of senior management documents to present recommendations
Advise and influence senior leaders on key decisions and major change initiatives
Monitors medium to long-term business trends/outlooks, gathering competitive intelligence to contribute to strategic business planning discussions with leadership
Develop deep trust-based relationships with key stakeholders and ensure stakeholders is satisfied throughout engagement
Lead interview campaigns, working sessions and senior client presentations; maintain composure and presence in difficult stakeholder meetings
Lead one or more B2C workstreams, develop hypotheses, conduct analysis and develop roadmaps for solutions
Serve as a thought leader on the team, providing feedback to junior team members to improve deliverables

Requirements

What you’ll need

8+ years strategy, analytics, and process improvement experience
University degree in Economics, Finance, or Process Improvement
Strong verbal and written communication skills with experience interacting with senior leaders
Previous experience in wealth management or customer strategy

Benefits

Comp & perks

superior retirement program
highly competitive health, wellness and work life offerings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

strategyanalyticsprocess improvementdata analysisfinancial impact quantificationworkplan developmentstakeholder engagementhypothesis developmentsolution roadmaps

Soft Skills

communicationleadershipproblem-solvingrelationship buildinginfluencingpresentation skillscomposuretrust-buildingteam feedback