Director, Lead Consultant

TIAA

Director, Lead Consultant at TIAA managing continuous improvement analyses and projects across business functions. Collaborates with teams to enhance operations and implement effective solutions.

Posted 5/15/2026full-timeNew York City • New York, North Carolina, Texas • 🇺🇸 United StatesSenior💰 $97,200 - $132,000 per yearWebsite

About the role

Key responsibilities & impact

Manages process improvement and continuous improvement analyses to identify potential upgrades that would be ideal for business unit goals
Advises functional teams across the organization to determine needs for business improvements and to strategize possible business solutions
Approves business diagnostics designs that identify, quantify and prioritize value creation projects in congruence with team feedback and input
Provides expertise on potential process enhancements that would improve operating efficiencies and cost effectiveness within the organization
Liaises with all levels of the organization to ensure that the transition to new programs and implemented solutions is smooth and effective
Presents metrics to management that demonstrate the impact implemented changes have had on the organization
Manages large projects and processes in the continuous improvement space, along with coaching and mentoring lower level professionals

Requirements

What you’ll need

5+ years of process, operations or consulting experience
5 years of experience working autonomously, tracking metrics, sharing results with leadership
Proficient use of MS Office products - Excel, Word, PowerPoint, etc.
Bachelor's degree preferred
Working knowledge of TIAA products and services preferred
Onboarding/implementation/participant communication knowledge preferred
Retirement & Retail financial services experience preferred
Management Consulting or Process / Operating Model design experience preferred
Experience supporting corporate, divisional or department-wide continuous improvement projects/programs preferred
Process improvement, change management, and/or project management experience utilizing agile framework including root/cause analysis
Knowledge of and familiarity with the Scaled Agile Framework (SAFe)

Benefits

Comp & perks

Comprehensive Total Rewards package
Superior retirement program
Highly competitive health, wellness and work life offerings
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process improvementchange managementproject managementagile frameworkroot cause analysiscontinuous improvementbusiness diagnosticsvalue creationcoachingmentoring

Soft Skills

communicationleadershipstrategic thinkingcollaborationproblem solvinganalytical skillsorganizational skillsautonomypresentation skillsinterpersonal skills