Senior Web Contact Center Specialist

TIAA

Web Contact Center Senior Specialist responsible for resolving complex contact issues and enhancing customer relationships through digital platforms. Ensuring service levels are met and exceeded.

Posted 5/5/2026full-timeDallas • Texas • 🇺🇸 United StatesSenior💰 $19 - $24 per hourWebsite

About the role

Key responsibilities & impact

Offers customers troubleshooting and support through the organization's digital platforms (e.g. website, mobile app, etc.)
Provides outstanding customer service to ensure contact center service levels are achieved and exceeded
Responds to customer inquiries based on broad knowledge of operational procedures and tools obtained through extensive work experience
Refers customers to published materials, secondary sources or more senior staff
Handles escalated and unresolved questions from less experienced contact center specialists
Documents customer feedback and complaints

Requirements

What you’ll need

High School Preferred
No Experience Required; 2+ Years Preferred
Experience in technical support environment
Experience in customer service support
Experience with basic accounting skills
Excellent communication skills, including the ability to explain technical issues in user-friendly language to non-technical end users
Solid understanding of basic computer functions, mobile, both MAC and Windows Operating Systems

Benefits

Comp & perks

Superior retirement program
Highly competitive health, wellness and work life offerings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportcustomer servicebasic accounting skillscomputer functionsMAC Operating SystemWindows Operating System

Soft Skills

excellent communicationtroubleshootingcustomer service orientationproblem-solvingescalation handling