Lead Client Advocate, Technology Delivery Manager

TIAA

Lead Client Advocate Technology Delivery Manager at TIAA, managing project deliverables and client technology solutions. Collaborating with internal teams for operational excellence and high client satisfaction.

Posted 4/29/2026full-timeCharlotte • Massachusetts, New Jersey, New York, North Carolina, Texas • 🇺🇸 United StatesSenior💰 $150,000 - $206,000 per yearWebsite

Tech Stack

Tools & technologies

Spark

About the role

Key responsibilities & impact

Responsible for developing detailed work plans, schedules, project estimates, resource plans, and status reports
Provide technical and analytical guidance to the project team
Analyzing and documenting requirements by liaising with a range of users in the organization
Manages the integration of vendor tasks and tracks and reviews vendor deliverables
Primary focus is on day-to-day execution of deliverables
Demonstrates ability to apply understanding of concepts in complex situations and to guide others

Requirements

What you’ll need

5+ Years Required; 7+ Years Preferred
5+yrs of Project / Program Management experience
Experience with Enterprise Release Management
Experience with Vendor & Partnership Negotiations
Experience with Agile and SAFe development
Experience utilizing CAPA (root cause analysis and corrective / preventative actions)
Experience with SPARK layout and file transfer processes
Experience coordinating across Global Business Services
Experience with Digital Transformation of Operations and Products
Client facing experience preferred
Retirement Technology experience preferred

Benefits

Comp & perks

comprehensive Total Rewards package
competitive health, wellness and work life offerings
superior retirement program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementProgram ManagementEnterprise Release ManagementAgileSAFeCAPASPARK layoutfile transfer processesDigital TransformationVendor Negotiations

Soft Skills

analytical guidancecommunicationcollaborationproblem-solvingleadershiporganizational skillstechnical guidancestakeholder managementadaptabilityexecution focus