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IT User Support Specialist II
TIAAIT User Support Specialist providing technical support and managing new laptop deployments for TIAA. Collaborating closely with Desktop, Service Desk, and Engineering teams to deliver exceptional customer service.
Posted 4/14/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $31 per hourWebsite
About the role
Key responsibilities & impact- Independently manage multiple daily work priorities around scheduled appointments
- Adheres to Desktop and End User Computing processes, procedures, policies, and job aids
- Provides customer training and knowledge documentation
- Deploys new hardware to end-users including backup and transfer of end-user data and files from old PC to new PC
- Provides a high level customer experience at all levels of the organization, while meeting weekly build and deployment targets in a dynamic, complex environment
- Demonstrated ability to write, speak, and document in a neutral and detailed professional manner
Requirements
What you’ll need- 3+ Years of experience in a customer service or support role
- 2 years of experience in information technology
- Vocational and/or Technical Education Preferred
- Degree or certification in Information Technology Preferred
- Functional knowledge and experience with: Windows, VDI, MAC, and multiple hardware device profiles
- Inventory management, Support ticketing, Shipping processes
- Endpoint tools, Service Now, CMDB, USMT, SCCM, Microsoft 365
Benefits
Comp & perks- Health, wellness, and work life offerings
- Superior retirement program
- Participation in an incentive program based on performance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceinformation technologyWindowsVDIMAChardware device profilesinventory managementsupport ticketingshipping processesendpoint tools
Soft Skills
time managementcustomer experiencecommunicationdocumentationtrainingproblem-solvingattention to detailadaptabilityprofessionalisminterpersonal skills
Certifications
degree in Information Technologycertification in Information Technology