IT User Support Specialist II
TIAA
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • North Carolina • United States
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Salary
💰 $22 - $31 per hour
About the role
- Independently manage multiple daily work priorities around scheduled appointments
- Adheres to Desktop and End User Computing processes, procedures, policies, and job aids
- Provides customer training and knowledge documentation
- Deploys new hardware to end-users including backup and transfer of end-user data and files from old PC to new PC
- Provides a high level customer experience at all levels of the organization, while meeting weekly build and deployment targets in a dynamic, complex environment
- Demonstrated ability to write, speak, and document in a neutral and detailed professional manner
Requirements
- 3+ Years of experience in a customer service or support role
- 2 years of experience in information technology
- Vocational and/or Technical Education Preferred
- Degree or certification in Information Technology Preferred
- Functional knowledge and experience with: Windows, VDI, MAC, and multiple hardware device profiles
- Inventory management, Support ticketing, Shipping processes
- Endpoint tools, Service Now, CMDB, USMT, SCCM, Microsoft 365
Benefits
- Health, wellness, and work life offerings
- Superior retirement program
- Participation in an incentive program based on performance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceinformation technologyWindowsVDIMAChardware device profilesinventory managementsupport ticketingshipping processesendpoint tools
Soft Skills
time managementcustomer experiencecommunicationdocumentationtrainingproblem-solvingattention to detailadaptabilityprofessionalisminterpersonal skills
Certifications
degree in Information Technologycertification in Information Technology