Director, National Contact Center
TIAA
full-time
Posted on:
Location Type: Hybrid
Location: Frisco • Texas • United States
Visit company websiteExplore more
Salary
💰 $126,000 - $148,000 per year
Job Level
About the role
- Manages teams of professionals and managers in support of contact center operations
- Guides the work of the function and/or assigned sites
- Responsible for implementing standards and targets to ensure high contact center performance
- Directs design and development of systems, standards, and feedback mechanisms
- Ensures performance standards are met
- Coaches customer service teams to achieve performance goals and objectives
- Communicates with stakeholders regarding product or service quality issues
- Monitors budget matters and effectiveness of activities
Requirements
- 8+ Years Required Work Experience
- 5+yrs of Management experience
- 5+yrs of Contact Center Experience
- Series 7 and Series 63 required
- Series 24 required or ability to get within 120 days of hire.
Benefits
- Comprehensive Total Rewards package
- Superior retirement program
- Highly competitive health, wellness, and work-life offerings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
contact center operationsperformance standardsbudget management
Soft Skills
team managementcoachingcommunicationstakeholder engagement
Certifications
Series 7Series 63Series 24