TIAA

UX Researcher

TIAA

contract

Posted on:

Location Type: Hybrid

Location: Virtual • North Carolina • United States

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Salary

💰 $46 - $72 per hour

About the role

  • Use a variety of remote and face-to-face research methods, such as moderated and un-moderated testing, benchmarking, card sorting, interviews, and surveys - and recommend the right methods for each teams’ needs.
  • Work collaboratively with the designers, product and marketing managers, data analysts and engineering teams responsible for the TIAA experience, so they can make confident, informed choices about design strategy with data-backed insights and recommendations.
  • Evaluate, learn and evangelize new methods to team members
  • Operate in a highly dynamic environment, navigate ambiguity and tackle complex problems
  • Can clearly define and passionately advocate for customer needs
  • Review, analyze and produce key highlights and detailed analysis of user testing sessions, surveys, competitive research, Voice-of-Customer (VOC) data, analytics
  • Write, launch and analyze surveys and remote, unmoderated user testing
  • Review, index, analyze and reorganize previous user research
  • Review, select and present representative video clips of recorded user sessions
  • Excellent storytelling capabilities and communications skills

Requirements

  • 5+ Years Required; 7+ Years Preferred
  • UserTesting.com
  • Qualtrics
  • Figma
  • Microsoft Powerpoint, Sharepoint, Word, etc.
Benefits
  • Accessibility Support
  • Drug and Smoking Policy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
user testingbenchmarkingcard sortingdata analysissurvey designcompetitive researchVoice-of-Customer (VOC) analysisstorytelling
Soft Skills
collaborationcommunicationadvocacy for customer needsproblem-solvingnavigating ambiguity