TIAA

Senior Manager, Analyst, Monitoring and Analytics

TIAA

full-time

Posted on:

Location Type: Hybrid

Location: Frisco • New Jersey, North Carolina, Texas • 🇺🇸 United States

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Salary

💰 $81,800 - $131,000 per year

Job Level

Senior

Tech Stack

PythonSQLTableau

About the role

  • develop and execute monitoring controls and reporting for all facets of Managed Solutions
  • partner closely with client services, technology, risk and legal associates to implement reporting and forensic frameworks
  • maintain a holistic set of controls to support the flawless execution of the RetirePlus Series and detect issues early & mitigate them before they have a broad impact
  • monitor and analyze ongoing activity across all plans enrolled in the RetirePlus Series
  • review volume & control total reports to identify red flags, anomalies & potential issues
  • research results and items flagged by audits and control total reports
  • identify the root cause, population impacted & fix that needs to be implemented for identified issues
  • create and support interactive dashboards and reports to communicate complex analytics insights to non-technical stakeholders
  • review individual accounts based on random sampling, accounts identified through audits & reporting processes
  • compare accounts to the direction received by the participant to confirm they are properly invested
  • accountable for achievement of agreed upon outcomes (e.g. timelines, quality, etc)

Requirements

  • 5+ years of data analyst or similar experience
  • Experience in designing and developing robust data pipelines for seamless data ingestion and transformation using Python and/or Alteryx
  • Knowledge of principle, techniques, and best practices of data modeling and data quality
  • Direct experience with SQL analysis and reporting tools such as Tableau
  • Familiar with TIAA’s institutional systems, processes, and procedures
  • Bachelor’s Degree or equivalent of four (4) years of related work experience
  • Experience working with retirement plans and services
  • Experience working across functions / businesses in a matrix environment that may include Product, Marketing, Legal, Risk, Compliance, Technology, Client Relationship Sales, Client Services, etc.
  • Familiar with TIAA’s investment and annuity products
  • Understand asset allocation and managed account products and services
  • Experience with processes including creation and maintenance of documentation
  • Advance level experience with SQL scripts
  • Advanced proficiency in SQL development, including complex query optimization
  • Demonstrated ability to connect data and analysis to drive actions to make decisions in a consultative manner
  • Proven ability to deliver results in a growing and changing environment
Benefits
  • superior retirement program
  • highly competitive health, wellness and work life offerings

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisdata pipelinesPythonAlteryxSQLdata modelingdata qualityTableauSQL scriptscomplex query optimization
Soft skills
communicationconsultative decision makingproblem solvingcollaborationaccountabilityanalytical thinkingattention to detailadaptabilityresults-orientedinterpersonal skills