Medical Clinical Director

Thriveworks

Medical Clinical Director at Thriveworks supporting psychiatry clinicians and managing onboarding and administrative questions. Focused on EHR support and multidisciplinary care coordination.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in EHR system support and troubleshooting, with strong problem-solving abilities and effective communication skills to assist psychiatry clinicians. Capable of managing high-volume inquiries and providing administrative support in a collaborative healthcare environment.

Highest-signal resume keywords

EHR System ExperienceCertified Medical AssistantProblem Solving SkillsStrong Interpersonal SkillsRemote Healthcare Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EHR TroubleshootingClinical Documentation ManagementEmail ManagementMultidisciplinary Care CoordinationSOP Maintenance

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationHighly IndependentHighly Collaborative

Tools & Technologies

AMD EHR System

Certifications & Qualifications

Certified Medical Assistant

Industry Keywords

Healthcare ServicesPsychiatryClinical SupportAdministrative SupportProblem Solving

About the role

Key responsibilities & impact

Assisting psychiatry clinicians with onboarding and account setup
Troubleshoot EHR-related issues for psychiatry clinicians
Assist with questions that arise from psychiatry clinicians with an emphasis on troubleshooting and following up on e-prescribing issues that may arise
Triage questions/requests to direct to clinical and/or operational leadership, as appropriate, with timely communication
Assist in managing high-volume email accounts to answer questions for psychiatry clinicians
Provide additional administrative support to medical staff, Regional Operations Directors, and program leadership
Following up with psychiatry clinicians on clinical and administrative documentation
Multidisciplinary care coordination with the ability to problem solve, troubleshoot, and track key projects and issues in a timely manner.
Assist in maintaining SOPs for all aspects of the MCD position
Provide as needed support to Medical Assistants with responsibilities including Labs, Prior Authorizations, Paperwork Requests and Refill Requests during high volume period
Support Psych program leadership with ad hoc projects

Requirements

What you’ll need

Certified Medical Assistant (preferred)
2+ years working remotely in healthcare services
EHR system experience (AMD experience preferred)
Highly independent with strong problem solving skills
Strong interpersonal skills to provide support to clinicians with complex system-related issues
Highly collaborative
Strong written and verbal communication skills

Benefits

Comp & perks

401(k) with employer match
Medical, Dental, Vision, Life Insurance
Paid time off and holidays
Employee Assistance Program (EAP)
Professional growth and advancement opportunities