Account Manager

Thriveworks

Account Manager responsible for managing partnerships and driving account growth in mental healthcare. Collaborating with stakeholders and maintaining operational performance for Thriveworks.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact and strategic owner for assigned partnerships.
Build and maintain strong relationships with key stakeholders, referral sources, and decision-makers.
Anticipate partner needs and proactively identify opportunities to strengthen engagement, improve performance, and support growth.
Lead internal and external meetings, presentations, and business reviews.
Gather, analyze, and communicate partnership outcomes and performance data on established cadences.
Collaborate cross-functionally to ensure partner and patient needs are addressed effectively.
Resolve partner concerns and escalated issues in a timely manner.
Develop and execute account-specific growth strategies based on referral trends, utilization data, and market opportunities.
Monitor partnership performance and recommend strategies to increase referral volume, engagement, and retention.
Work collaboratively with the Care Partnerships Associate on shared partnership accounts.
Develop a comprehensive understanding of assigned account performance, including demand volume, conversion rates, referral trends, utilization patterns, and barriers to care.
Maintain accurate and comprehensive Salesforce account records, contacts, referral attribution, activities, and documentation.
Serve as the subject matter expert for assigned account information, performance metrics, and Salesforce account structure.
Actively participate in internal meetings and training, sharing ideas and best practices.
Always be looking for ways to add value and streamline the partner experience

Requirements

What you’ll need

2–5 years of professional experience; business development, account management, and healthcare experience are highly preferred
Experience with CRM tools (Salesforce preferred) and productivity platforms (Google Suite, Monday.com)

Benefits

Comp & perks

An amazing team culture
Professional development & advancement opportunities
401K with 3% employer match
Healthcare, Dental, Vision, and life insurance benefits
Paid time off and paid holidays
Professional EAP program for team members & household
Additional coverage options available, such as Short Term Disability, Long Term Disability, and Group Accident Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business developmentaccount managementdata analysisperformance metricsgrowth strategiesreferral trendsutilization dataconversion ratesbarriers to care

Soft Skills

relationship buildingstakeholder engagementcommunicationproblem solvingcollaborationstrategic thinkingproactive identificationpresentation skillsteamwork