Regional Operations Director

Thriveworks

. Oversee the clinician lifecycle, including onboarding, ramp, performance management, and retention, ensuring clinicians meet expectations for availability, utilization, and quality of care .

Posted 4/25/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Oversee the clinician lifecycle, including onboarding, ramp, performance management, and retention, ensuring clinicians meet expectations for availability, utilization, and quality of care
Own regional performance across key metrics, including clinician utilization, scheduling availability, patient access, and retention, using data to identify trends and drive improvement
Manage revenue growth and labor costs to support company objectives
Conduct performance management for clinicians, including coaching on productivity, scheduling behaviors, adherence to company standards, and addressing underperformance through structured interventions
Lead change management efforts by cascading communication, driving adoption of new initiatives, and supporting the execution of pilots and operational updates across the region
Partner cross-functionally with clinical, call center, billing, compliance, and marketing teams to support patient access, resolve operational challenges, and execute key business initiatives
Identify trends, gaps, and opportunities within the region and advocate for solutions that improve clinician performance, patient experience, and operational efficiency
Manage and support resolution of escalations, including patient complaints, safety concerns, and continuity of care challenges, ensuring timely and appropriate follow-up
Ensure clinicians maintain required scheduling availability and drive access to care, including same-day and near-term appointment availability; proactively address gaps in provider capacity and patient demand
Ensure adherence to operational workflows and standard operating procedures, including scheduling protocols, refill processes, and call dispositions; reinforce consistency and address breakdowns

Requirements

What you’ll need

3+ years of managerial experience overseeing large care delivery teams
5+ years of experience in a healthcare setting
A proven track record in business operations, change management, and performance management
Experience managing remote or distributed teams
Experience in behavioral health or healthcare access models
Strong analytical / KPI management skills
Demonstrated ability to influence and drive performance across a distributed, fee-for-service workforce
Strong organizational and execution skills with the ability to manage multiple priorities across a fast-paced, multi-state environment
Ability to operate effectively in a high-growth, fast-paced environment with shifting priorities
Strong written and verbal communication skills, with the ability to communicate effectively across clinical and operational stakeholders
Familiarity with healthcare operations, including workforce management, prescribing, prior authorizations, labs, etc.
Bachelor’s Degree
Proficient in Google Suite and related software, AdvanceMD, and other Thriveworks platforms

Benefits

Comp & perks

Flexibility to work remotely
An amazing team culture
Professional development & advancement opportunities
401K with a 3% employer match
Healthcare, Dental, Vision, and life insurance benefits
Paid time off and paid holidays
Professional EAP program for team members & household
Additional coverage options available, such as Short Term Disability, Long Term Disability, and Group Accident Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

performance managementchange managementanalytical skillsKPI managementbusiness operationshealthcare access modelsworkforce managementscheduling protocolsrefill processespatient access

Soft Skills

leadershiporganizational skillsexecution skillscommunication skillsinfluencing skillsproblem-solvingcoachingmulti-taskingadaptabilitycollaboration

Certifications

Bachelor’s Degree