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Customer Experience Coordinator
Thos. MoserCustomer Experience Coordinator at Thos. Moser managing customer inquiries and improving processes.
About the role
Key responsibilities & impact- Field incoming customer calls and emails
- Assist with order- and repair-related inquiries
- Manage customer repair requests
- Schedule customer pickups and factory tours
- Develop and maintain a strong working knowledge of Moser furniture
Requirements
What you’ll need- 2+ years of experience in customer service, client relations, or operations
- Experience with CRM tools (HubSpot a plus)
- Exceptionally organized and detail-oriented
- Clear, professional communicator
- Natural problem-solver
Benefits
Comp & perks- Employee discounts
- Training and development opportunities
- Collaborative work environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
organizeddetail-orientedclear communicatorprofessional communicatorproblem-solver