Service Manager

Thompson Safety

Service Manager leading operations, sales, and personnel management within the service department. Focus on strategic guidance and performance accountability for service personnel.

Posted 6/18/2026full-timeElk Grove Village • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the management and development of operations, sales, and administration within the company’s service department.
Provide strategic guidance, supervision, and leadership to a diverse workforce, specifically the service representative position.
Directly manage a team of employees, responsible for hiring, coaching, developing, and managing performance for direct reports.
Assume full profit and loss accountability for the service department.
Ensure effective planning and achievement of project long-term and short-term goals.
Overall responsibility to ensure maximum level of engagement and performance of service personnel in accordance with applicable laws and the company’s values.
Approve all financial applications and reports and complete any ad hoc assignments designated by next level management.
Ensure that adherence to established service departments budget parameters, appropriate financial reports, and regulatory requirements are met.
Ensure development and maintenance of strong working relationships and close collaboration with Management, Customers, and other service and sales personnel for smooth implementation of activities.
Build and develop partnerships that will grow the business within the industry marketplace.
Execute management and oversight of the branches KPI results to include all aspects of coaching, managing, and leading team members.

Requirements

What you’ll need

Bachelor’s Degree in Business Administration or related field, preferred.
3 or more years of experience in the B2B Facility Services or Distribution industry, preferred.
1 or more years of supervisory or management experience.
Strong marketing and sales strategy development experience.
Working knowledge of safety industry, preferred.
Ability to set and meet aggressive commitments to achieve business objectives.
Ability to focus and prioritize in a fast-paced business environment.
Ability to manage and lead staff to excellent performance.
Ability to build strategic partnerships and possess a strong and positive track record of growth within a market.
Professional certification may be required in some areas.
Maintain a valid driver's license, auto insurance, and ability to pass a drug and background check.

Benefits

Comp & perks

We are an equal opportunity employer that welcomes and encourages diversity in the workplace.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

profit and loss accountabilityfinancial reportingmarketing strategy developmentsales strategy developmentproject planningKPI managementperformance managementcoachingstaff development

Soft Skills

leadershipstrategic guidanceteam managementrelationship buildingcollaborationprioritizationcommitment to objectivesengagementcommunication

Certifications

Bachelor’s Degree in Business Administrationprofessional certification