Fire Alarm Service Manager

Thompson Safety

Fire Alarm Service Manager responsible for managing operations, sales, and administration within the service department. Leading a team and ensuring operational targets are met while building partnerships.

Posted 4/30/2026full-timeCedar Park • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The Fire Service Manager is responsible for the management and development of operations, sales, and administration within a company’s service department.
Assume full profit and loss accountability for the service department.
Ensure effective planning and achievement of project long-term and short-term goals.
Overall responsibility to ensure maximum level of engagement and performance of service personnel in accordance with applicable laws and the company’s values.
Ensure adherence to established service departments budget parameters, appropriate financial reports and regulatory requirements are met.
Ensure development and maintenance of strong working relationships and close collaboration with Management, Customers, and other service and sales personnel for smooth implementation of activities.
Build and develop partnerships that will grow the business within the industry marketplace.
Execution management and oversight of the branches KPI results to include all aspects of coaching, managing, and leading team members.
Performs other related duties as assigned.

Requirements

What you’ll need

Bachelor’s Degree in business administration or related field, preferred.
Professional certification in Fire Protection, specifically extinguishers is required.
Certification in alarms, sprinklers, and special hazards, preferred.
3 or more years of experience in the B2B Services industry.
1 or more years of supervisory or management experience.
Strong marketing and sales strategy development experience.
Working knowledge of the fire protection industry.
Ability to set and meet aggressive commitments to achieve business objectives.
Ability to focus and prioritize in a fast-paced business environment.
Ability to manage and lead staff to excellent performance.
Ability to build strategic partnerships and possess a strong and positive history of growth within a market.
Maintain a valid driver's license, auto insurance, and ability to pass a drug and background check.

Benefits

Comp & perks

We are an equal opportunity employer that welcomes and encourages diversity in the workplace.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

profit and loss accountabilityproject planningKPI managementsales strategy developmentmarketing strategy developmentfire protection knowledgeteam managementperformance managementbusiness objectives achievementB2B services experience

Soft Skills

leadershipcollaborationrelationship buildingstrategic thinkingprioritizationfocuscoachingengagementcommunicationperformance improvement

Certifications

Bachelor's Degree in Business AdministrationProfessional Certification in Fire ProtectionCertification in AlarmsCertification in SprinklersCertification in Special Hazards