Fire Operations Manager

Thompson Safety

Fire Operations Manager overseeing fire protection operations, managing teams and driving customer satisfaction. Ensuring compliance, budgets, and identifying new business opportunities.

Posted 4/11/2026full-timeHavertown • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Leads and manages all operational aspects of a full-service fire protection operation.
Oversees employees at various levels, manages budgets, drives customer satisfaction.
Ensures compliance with company policies and applicable regulations.
Serves as the primary link between the General Manager, departmental leaders, and technician teams.
Fosters a culture of excellence, accountability, and continuous improvement.
Partners closely with the Sales Team to develop job proposals and support customer-facing initiatives.
Oversees daily operations across assigned operations departments, ensuring efficiency and productivity.
Establishes, monitors, and analyzes key performance indicators (KPIs) to assess business performance.
Prepares and manages annual budgets, forecasts, and financial reports.
Analyzes financial performance and implements corrective actions as needed.
Develops and implements operational strategies that align with the company’s vision and goals.
Identifies new business opportunities, markets, and partnerships to drive growth.
Maintains strong relationships with stakeholders, vendors, and customers to ensure excellent service and satisfaction across all touchpoints.
Recruits, trains, mentors, and evaluates direct & indirect reporting team members.
Fosters a positive work environment that encourages teamwork, innovation, and professional growth.

Requirements

What you’ll need

Bachelor’s degree in business administration or related field.
5+ years of progressive management experience, preferably in a B2B service industry, construction industry or other applicable fields.
Proven track record of driving growth, improving efficiency, and leading diverse teams.
Strong financial acumen and budget management skills.
Excellent communication, problem-solving, and decision-making abilities.
Professional license/certification may be required in some markets.
Maintain a valid driver's license, auto insurance, and ability pass a drug and background check.

Benefits

Comp & perks

We are an equal opportunity employer that welcomes and encourages diversity in the workplace.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

budget managementfinancial analysiskey performance indicators (KPIs)operational strategiesbusiness development

Soft Skills

leadershipcustomer satisfactioncommunicationproblem-solvingdecision-makingteamworkinnovationmentoring

Certifications

professional license/certification