Fire Operations Manager

Thompson Safety

full-time

Posted on:

Location Type: Office

Location: Havertown • Pennsylvania • United States

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About the role

  • Leads and manages all operational aspects of a full-service fire protection operation.
  • Oversees employees at various levels, manages budgets, drives customer satisfaction.
  • Ensures compliance with company policies and applicable regulations.
  • Serves as the primary link between the General Manager, departmental leaders, and technician teams.
  • Fosters a culture of excellence, accountability, and continuous improvement.
  • Partners closely with the Sales Team to develop job proposals and support customer-facing initiatives.
  • Oversees daily operations across assigned operations departments, ensuring efficiency and productivity.
  • Establishes, monitors, and analyzes key performance indicators (KPIs) to assess business performance.
  • Prepares and manages annual budgets, forecasts, and financial reports.
  • Analyzes financial performance and implements corrective actions as needed.
  • Develops and implements operational strategies that align with the company’s vision and goals.
  • Identifies new business opportunities, markets, and partnerships to drive growth.
  • Maintains strong relationships with stakeholders, vendors, and customers to ensure excellent service and satisfaction across all touchpoints.
  • Recruits, trains, mentors, and evaluates direct & indirect reporting team members.
  • Fosters a positive work environment that encourages teamwork, innovation, and professional growth.

Requirements

  • Bachelor’s degree in business administration or related field.
  • 5+ years of progressive management experience, preferably in a B2B service industry, construction industry or other applicable fields.
  • Proven track record of driving growth, improving efficiency, and leading diverse teams.
  • Strong financial acumen and budget management skills.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Professional license/certification may be required in some markets.
  • Maintain a valid driver's license, auto insurance, and ability pass a drug and background check.
Benefits
  • We are an equal opportunity employer that welcomes and encourages diversity in the workplace.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
budget managementfinancial analysiskey performance indicators (KPIs)operational strategiesbusiness development
Soft Skills
leadershipcustomer satisfactioncommunicationproblem-solvingdecision-makingteamworkinnovationmentoring
Certifications
professional license/certification