IT Chat Specialist

ThirdChannel

IT Chat Specialist providing support for online customers at Capacity. Sharing passion and knowledge to enhance online shopping experiences while working remotely from anywhere.

Posted 6/24/2026contractRemote • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $21 per hourWebsite

About the role

Key responsibilities & impact

Must LOVE the brand, be willing to share your passion - it’s contagious!
Use the brand’s products/services!
Familiarity with the brand site and media/searches related to it
Ability to compare and analyze competitor products
Comfortable showing empathy to customers in stressful situations

Requirements

What you’ll need

5+ years IT industry experience beneficial
Knowledge of large corporate or hospital IT systems a plus
Familiarity with top OS and brand environments
Passion for helping others with large scale electronic purchasing needs
Ability to explain concepts at customer’s knowledge level
Ability to type at least 35 wpm, with a strong ability to communicate clearly in text form

Benefits

Comp & perks

Performance based rewards redeemable for product and/or gift cards
Insider information from your brand about new product launches & events
Chat interactions are paid out weekly on an hourly basis ( $16- $21 per hour based on experience and skill set)
Immediate start upon completion of onboarding
Part-Time Remote position from anywhere you can connect to the internet

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT industry experiencelarge corporate IT systemshospital IT systemselectronic purchasingtyping speed 35 wpm

Soft Skills

empathycustomer communicationconcept explanationpassion for helping othersanalytical skills