Mortgage Loan Administrator – Special Programs, Initiatives

Third Federal

Mortgage Loan Administrator in Mortgage Passport department at Third Federal. Focusing on specialized mortgage products and end-to-end guidance for borrowers and brokers in a hybrid work environment.

Posted 5/14/2026full-timeCleveland • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $26 per hourWebsite

About the role

Key responsibilities & impact

Serve as a key point of contact for our broker partners, supporting several different products with professionalism and expertise
Educate external loan officers on product offerings, process standards, and best practices, strengthening partnerships and ensuring smooth transactions
Communicate proactively with applicants to explain product terms, gather required documentation, and address questions throughout the loan process
Manage a pipeline of loans from initial inquiry through closing, providing clear guidance and exceptional service to borrowers
Maintain organized workflows, monitor pipeline activity, and prioritize tasks in a fast‑moving environment
Collaborate with internal teams to ensure the efficient progress of loans, identify opportunities for process improvement, and contribute to emerging initiatives
Adapt quickly to new products, pilot programs, and evolving processes that support innovation within the department

Requirements

What you’ll need

Previous mortgage loan origination and/or follow-up experience
Hold an active or previously active NMLS license
A proactive, ambitious mindset with a strong desire to grow and advance within the mortgage industry
High level of organization with the ability to manage a fast‑moving pipeline and prioritize effectively
Confidence in building strong professional relationships with borrowers, brokers, and internal partners
Excellent verbal and written communication skills, demonstrating clarity, professionalism, and client‑focused service
Ability to quickly learn new products, processes, and emerging initiatives in a dynamic environment
Positive, solution-oriented attitude with the ability to work independently and collaboratively
Strong PC proficiency and comfort navigating multiple systems
DU mortgage origination experience preferred, but not required.

Benefits

Comp & perks

Competitive compensation packages
Medical, dental, vision, and more
401k match
11 Bank Holidays + vacation/sick time
Stock Ownership Allocation
Exceptional culture and value system
Strong work/life balance
Growth opportunities
Mortgage Discount Program
Education Reimbursement Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mortgage loan originationpipeline managementdocumentation gatheringprocess improvementproduct educationloan processing

Soft Skills

proactive mindsetstrong organizationrelationship buildingverbal communicationwritten communicationsolution-oriented attitudeindependent workcollaborative work

Certifications

active NMLS license