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About the role
Key responsibilities & impact- Build and manage project plans, timelines and workflows across multiple client accounts and internal initiatives
- Create and issue internal project assignments, ensuring teams have clear deliverables, timelines, ownership and priorities
- Coordinate project timelines, deliverables and dependencies across teams
- Monitor project progress and identify delivery risks, bottlenecks or operational gaps
- Help ensure client work is delivered against agreed SOWs, timelines and priorities
- Escalate timeline, resource or delivery risks proactively and work with leadership to resolve operational blockers before they impact client delivery
Requirements
What you’ll need- 10 + years of experience in agency operations, project management or delivery management within a PR, communications, advertising or creative services agency
- Strong understanding of agency workflows, client delivery operations and resource management
- Experience managing multiple concurrent projects across cross-functional teams
- Experience building project estimates, managing scopes of work and overseeing operational budgets within an agency environment
- Experience working with agency project management systems such as Workamajig, Workbook, Function Point or similar platforms
Benefits
Comp & perks- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementresource managementscope managementbudget managementproject estimationworkflow managementrisk identificationtimeline coordinationdeliverable managementoperational gap analysis
Soft Skills
leadershipcommunicationorganizational skillsproblem-solvingproactive escalationteam coordinationclient managementprioritizationcollaborationadaptability