IT Technical Support I

The Tsui Group

IT Technical Support I facilitating troubleshooting and helpdesk support for the aviation team at The Tsui Group. Resolving IT incidents and ensuring effective onboarding at the Los Angeles airport.

Posted 6/24/2026full-timeLos Angeles • California • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Answer incoming customer emails to the Help Desk.
Follow established procedures to diagnose and troubleshoot system issues.
Analyze, determine, and document reported production outages/incidents.
Determine severity, impact, and nature of incidents. Escalate as needed.
Communicate clearly with other team members.
Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.
Complete onboarding or offboarding functions for staff being mobilized or demobilized.
Perform hardware and software installations.
Oversee deployments and relocations of staff at various locations throughout the airport footprint.
Provide IT support at Division-wide sponsored events.
Provide on-the-job training to new department staff members.
Provide computer orientation to new staff.

Requirements

What you’ll need

Must be able to lift at least 40lbs.
Ability to organize short and long-term tasks and communicate status of tasks with clients and management.
Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience.
Ability to work with others.
Self-starter with results driven focus.
Capability to assume additional responsibilities.
Demonstrated experience managing data coordination and conversion projects.
Bachelor's degree in computer science or related field preferred.
Education may be substituted with 5 years or more of equivalent job experience.
Relevant Professional Licensure & Certifications preferred.

Benefits

Comp & perks

Salary Range: $70,000-$75,000
Medical, Vision, & Dental – 100% covered for the employee*
Life and Disability Insurance
10.5 days of Vacation pay (Accrued)
6 days of Sick pay (Available Immediately)
10 days of Holiday pay (9 Holidays, 1 Personal Day)
3% Employer Contribution 401k (After 1 year of service)
Monthly Stipend for Cell Phone
Laptop for work purposes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingsystem diagnosisincident analysishardware installationsoftware installationdata coordinationdata conversion

Soft Skills

effective communicationteam collaborationtask organizationself-starterresults drivenability to assume responsibilities

Certifications

Bachelor's degree in computer scienceProfessional Licensure & Certifications