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Team Lead, Implementation – Client Support
The SSI GroupLeading client support and provider implementations for Patient.com, a patient access platform. Coaching support specialists, coordinating launches, and improving client adoption and satisfaction.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client onboarding, operational support, and relationship management, with a focus on effective communication and problem-solving. Capable of leading teams, facilitating training, and driving successful implementation initiatives.
Highest-signal resume keywords
Client OnboardingOperational SupportRelationship ManagementTeam LeadershipChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Customer ServiceCommunicationProblem-SolvingCoachingPrioritization
Industry Keywords
Provider ImplementationWorkflow ReviewEngagement MonitoringPerformance ImprovementOperational Readiness
About the role
Key responsibilities & impact- Serve as a key team member in supporting new activity and expansions
- Serve as the primary escalation point for complex client inquiries, concerns and operational issues
- Ensure timely and accurate resolution of support requests across all channels
- Coordinate onboarding activities for new providers, departments and client locations
- Serve as the primary operational contact during provider implementations and expansion initiatives
- Facilitate provider training, workflow reviews and readiness assessments prior to launch
- Track onboarding milestones, project deliverables, risks, dependencies and action items
- Partner with Product and Technology to ensure successful implementations
- Monitor provider engagement following launch and proactively address barriers to success
- Support ongoing relationship management activities for newly launched providers and departments
- Participate in implementation planning, launch meetings and operational readiness reviews
- Assist senior leaders with reporting and analysis
- Act as SME for onboarding and client experience best practices
- Support change management initiatives and operational enhancements
- Lead, coach and develop Patient Support Specialists
- Conduct regular one-on-ones, coaching sessions and performance reviews
- Identify skill gaps and implement performance improvement plans as needed
- Assist senior leaders with recruiting, hiring, onboarding and training new employees
- Foster an environment of Support, Engagement and Accountability (SEA)
- Recognize and reward performance while addressing concerns promptly and effectively
- Perform other job-related duties as assigned
- Participate in cross-functional meetings and go-live activities
Requirements
What you’ll need- Excellent customer service and relationship management skills
- Strong verbal, written and presentation communication abilities
- Good problem-solving skills
- Ability to work under pressure and prioritize
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account The SSI Group Website LinkedIn All Job Openings 11 - 50 employees Founded 2006 🎯 Recruiter 👥 HR Tech 🤝 B2B Recruitment
- HR Tech
- B2B The SSI Group is a boutique headhunting and recruiting agency with over a decade of experience. SSI specializes in recruitment, executive search, talent management, talent acquisition, and HR transformation. They serve premier clients globally across Asia Pacific, Middle East, Europe/CIS, and the Americas. SSI emphasizes deep research capabilities, a vast international candidate network, and close partnerships with client in-house teams to deliver a complete employer experience and fill challenging, critical roles. Team Lead, Implementation – Client Support Job not on LinkedIn 🔥 2 minutes ago 🏈 Alabama – Remote ⏰ Full Time 🟠 Senior 📁 Client Services Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Serve as a key team member in supporting new activity and expansions
- Serve as the primary escalation point for complex client inquiries, concerns and operational issues
- Ensure timely and accurate resolution of support requests across all channels
- Coordinate onboarding activities for new providers, departments and client locations
- Serve as the primary operational contact during provider implementations and expansion initiatives
- Facilitate provider training, workflow reviews and readiness assessments prior to launch
- Track onboarding milestones, project deliverables, risks, dependencies and action items
- Partner with Product and Technology to ensure successful implementations
- Monitor provider engagement following launch and proactively address barriers to success
- Support ongoing relationship management activities for newly launched providers and departments
- Participate in implementation planning, launch meetings and operational readiness reviews
- Assist senior leaders with reporting and analysis
- Act as SME for onboarding and client experience best practices
- Support change management initiatives and operational enhancements
- Lead, coach and develop Patient Support Specialists
- Conduct regular one-on-ones, coaching sessions and performance reviews
- Identify skill gaps and implement performance improvement plans as needed
- Assist senior leaders with recruiting, hiring, onboarding and training new employees
- Foster an environment of Support, Engagement and Accountability (SEA)
- Recognize and reward performance while addressing concerns promptly and effectively
- Perform other job-related duties as assigned
- Participate in cross-functional meetings and go-live activities 🎯 Requirements
- Excellent customer service and relationship management skills
- Strong verbal, written and presentation communication abilities
- Good problem-solving skills
- Ability to work under pressure and prioritize Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Client Support Advocate 🔥 6 minutes ago Penn Foster 201 - 500 📚 Education 👥 B2C 🤝 B2B Website LinkedIn All Job Openings Client Support Advocate handling student, sales representative, and business client requests for Penn Foster Group’s online education platforms. Processing enrollments, resolving service issues, and supporting customers by phone, chat, and email. 🇺🇸 United States – Remote 💵 $15 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📁 Client Services Client Support Advocate 🔥 7 minutes ago Penn Foster 201 - 500 📚 Education 👥 B2C 🤝 B2B Website LinkedIn All Job Openings Remote Client Support Advocate handling student and client requests for Penn Foster Group’s online education platforms. Processing enrollments, resolving service issues, and supporting inbound calls, chats, and emails. 🇺🇸 United States – Remote 💵 $15 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📁 Client Services Senior Associate, Client Accounting Services 🔥 8 hours ago Gursey | Schneider LLP 201 - 500 💸 Finance 🏢 Enterprise Website LinkedIn All Job Openings Senior CAS accountant preparing financial statements and compliance reports for Gursey | Schneider LLP, a leading U.S. public accounting firm. Reconciling accounts and supporting tax preparation. 🇺🇸 United States – Remote 💵 $75k - $95k / year ⏰ Full Time 🟠 Senior 📁 Client Services 🦅 H1B Visa Sponsor Senior Manager, Client Service Quality 🔥 8 hours ago Cox Enterprises 10,000+ employees 🚘 Automotive 📡 Telecommunications 🚗 Transport Website LinkedIn All Job Openings Senior Manager shaping service quality strategy for Cox Automotive’s fleet operations. Driving KPI governance, root-cause improvement, and cross-functional alignment without direct authority. 🇺🇸 United States – Remote 💵 $101.5k - $169.1k / year 💰 Seed Round on 2014-12 ⏰ Full Time 🟠 Senior 📁 Client Services 🦅 H1B Visa Sponsor Client Service Professional 🔥 10 hours ago RR Donnelley 10,000+ employees 💼 Consulting 📦 Logistics 🏭 Manufacturing Website LinkedIn All Job Openings Client Service Professional managing print, kitting, and distribution orders for RRD, a global marketing, packaging, print, and supply chain solutions provider. Coordinating customer requirements, quotes, production instructions, inventory, and corrective actions. 🇺🇸 United States – Remote 💵 $39.1k - $54.7k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📁 Client Services View More Client Services Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs