Communications and Development Officer

The Second Step

Communications and Development Officer at The Second Step managing communications and donor engagement strategies. Supporting fundraising and marketing goals for trauma-informed services for domestic violence survivors.

Posted 7/31/2026full-timeNewton • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $62,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in communications and marketing strategies, with a strong focus on donor engagement and content creation across various platforms. Proficient in managing social media, email marketing, and website content to enhance organizational messaging and fundraising efforts.

Highest-signal resume keywords

Communications Strategy ImplementationContent Creation for Digital and PrintSocial Media ManagementEmail Marketing CoordinationDonor Research and Stewardship

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Communications ExperienceContent CreationDonor ResearchWebsite Content ManagementEmail MarketingSocial Media Content CreationSEO FamiliarityGoogle AnalyticsSalesforceCanva

Soft Skills

Strong Writing SkillsAdaptabilityCollaborationPositive AttitudeFlexibility

Tools & Technologies

Constant ContactWordPressCanvaGoogle Analytics

Industry Keywords

FundraisingDonor EngagementDiversity and InclusionDomestic Violence AdvocacyStewardship

Tech Stack

Tools & technologies

WordPress

About the role

Key responsibilities & impact

Implement communications and donor engagement strategies that support fundraising and marketing goals
Create digital and print communications content
Maintain consistent organizational messaging
Support donor stewardship and prospect research
Maintain website content
Collaborate with staff to share The Second Step's impact
Manage social media strategy to increase awareness and engagement
Implement email marketing and coordinate with development team
Monitor website performance and provide regular reports
Conduct donor and prospect research
Update donor records in Salesforce
Generate timely gift acknowledgment letters
Collaborate with Development Team to prioritize potential donors for engagement

Requirements

What you’ll need

2+ years communications or marketing experience
Strong writing and communication skills with the ability to adapt tone for different platforms
Comfort with sensitive topics such as domestic violence, advocacy, and survivor stories
Experience creating content for social media platforms
Experience using Canva or similar design tools
Experience with Constant Contact or similar email marketing platform
Familiarity with WordPress (or similar CMS), Google Analytics and SEO
Ability to manage time efficiently and meet required deadlines
Positive attitude, sense of humor, flexibility, and desire to work collaboratively
Candidates should exhibit a deep understanding of the importance of diversity and inclusion and their role in contributing to a workplace that is welcoming to all.

Benefits

Comp & perks

Salary starts at $62,000
Mid-year and end-of-year bonuses
Generous PTO including 3 weeks vacation
13 holidays
2 floating personal days
Ample sick time
Bonus days off
Agency contribution to health and dental insurance
100% agency paid vision insurance
403(b) plan with employer matching up to 3%
Flexible Spending Account
Employee Assistance Program (EAP)
Student loan repayment assistance
Professional development opportunities