Director, AI and Technology – Enablement

The Miles Group

Director enabling Salesforce, AI tools, and data workflows for The Miles Group, a leadership advisory firm. Improving growth operations, client service, reporting, and technology adoption.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesLead💰 $160,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce implementation, workflow improvement, and AI-enabled tools, with a strong ability to translate business needs into technical requirements. Proven track record in project management, stakeholder collaboration, and user adoption support within technology-driven environments.

Highest-signal resume keywords

Salesforce ImplementationAI Workflow EnablementProject ManagementBusiness Requirements GatheringUser Adoption Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesforceWorkflow ImprovementData CaptureReporting InputsUser Experience DesignAI-Enabled ToolsAutomationKnowledge Management SystemsSystem EnhancementsUser Testing

Soft Skills

CollaborationCuriosityService OrientationPractical Problem SolvingClear Communication

Tools & Technologies

SalesforceReporting ToolsAI ToolsWorkflow Improvement ToolsKnowledge Management Systems

Industry Keywords

Business SystemsTechnology EnablementRevenue OperationsCRM OperationsProfessional Services

About the role

Key responsibilities & impact

Translate growth, client-service, and operating priorities into technology requirements, workflows, user needs, and implementation plans
Sequence technology-enabled workstreams and track progress against priorities
Connect business stakeholders, IT, shared services, and third-party partners
Support Salesforce enablement for growth, account visibility, relationship intelligence, resource planning, and reporting
Define Salesforce fields, workflows, data capture, dashboards, reporting inputs, and user-experience improvements
Support data-quality efforts and connect Salesforce workflows with operating cadences and reporting needs
Identify, prioritize, test, refine, and roll out AI-enabled tools and workflows
Coordinate third-party vendors on requirements, testing, feedback, issue resolution, implementation, and deliverables
Develop user guidance, training materials, workflow documentation, and adoption support
Gather user feedback and identify friction points and improvement opportunities
Map workflows and reduce manual effort, duplication, and unclear ownership
Connect data logic across Salesforce, reporting tools, AI workflows, and knowledge-management systems
Support workflow and data improvements for accounting planning, business development enablement, reporting, and leadership visibility

Requirements

What you’ll need

8–10 years of experience in business systems, technology enablement, operations, revenue operations, CRM operations, AI workflow enablement, consulting operations, or related fields
Bachelor’s degree or equivalent experience required
Proven experience with Salesforce, including workflow improvement, reporting inputs, adoption support, or business-requirements gathering
Ability to translate business needs into requirements for technical teams or third-party partners
Experience supporting technology implementation, system enhancements, user testing, training, or adoption efforts
Exposure to AI-enabled tools, automation, knowledge-management systems, or workflow-improvement tools strongly preferred
Experience in professional services, consulting, executive search, leadership advisory, or another relationship-driven business required
Ability to collaborate with senior stakeholders, business users, vendors, and technical partners
Systems-oriented approach connecting tools, data, workflows, and user behavior
Disciplined project-management skills, including tracking workstreams, dependencies, timelines, and follow-through
Judgment around usability, adoption, confidentiality, and business impact
Ability to explain technical or workflow topics clearly to non-technical users
Curiosity about AI, technology-enabled workflows, and professional-services technology
Collaborative, service-oriented, practical, and solutions-oriented approach
Ability to bring structure to ambiguity and manage multiple priorities

Benefits

Comp & perks

Discretionary performance bonus
401K
Generous paid time off
Benefits package
Wellness program
Additional performance-based earnings
Remote work arrangement