Customer Support Specialist
The Linux Foundation
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $20,000 - $25,000 per year
Job Level
JuniorMid-Level
About the role
- Responding and resolving customer inquiries through an online ticketing system.
- Assisting with purchases, refunds or payment issues.
- Providing information on Exam registration, scheduling and administration process.
- Engaging in post-exam support to candidates.
- Assisting with Digital Badge and Certification request.
- Escalating complex support issues to Senior team members.
- Diagnosing and troubleshooting customer issues.
Requirements
- Bachelor's degree; or equivalent combination of education and experience.
- 2+ years of customer support and operations experience.
- Proficiency in business technologies including Google Apps and Atlassian Tools, such as JIRA Service Desk and Confluence
Benefits
- 100% remote organization
- Training and Certification department support
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supporttroubleshootingticketing systemexam registrationpayment processingpost-exam supportdigital badge managementcertification management
Soft skills
problem-solvingcommunicationcustomer serviceescalation management