Customer Support Agent

The Happy Customers

Multilingual Customer Support Agent assisting customers via email, chat, and phone. Supporting German and European businesses to improve customer experience through AI-enhanced support.

Posted 7/12/2026part-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities through effective communication and problem-solving skills, with proficiency in customer support tools and multilingual support.

Highest-signal resume keywords

Customer Support ExperienceFluent In European LanguagesBasic To Good English Communication SkillsFamiliarity With Customer Support ToolsAbility To Work Independently

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportIssue ResolutionTroubleshootingRecord Maintenance

Soft Skills

Professional CommunicationTimely ResponseCustomer Experience Improvement

Tools & Technologies

ZendeskFreshdeskIntercom

Industry Keywords

Inbound Customer SupportOutbound Customer SupportRemote WorkWork Authorization In Germany

About the role

Key responsibilities & impact

Provide customer support via email, chat, and phone (inbound & outbound)
Respond to customer inquiries in a professional and timely manner
Assist customers with questions, troubleshooting, and issue resolution
Escalate complex issues to the appropriate team when necessary
Maintain accurate records in customer support systems
Contribute to improving overall customer experience

Requirements

What you’ll need

Based in Germany with valid work authorization
Basic to good English communication skills
Fluent in one or more European languages such as German, French, Spanish, etc.
1-3 years of Customer support experience is preferred but not mandatory
Comfortable communicating with customers via phone, email, and chat
Familiarity with customer support tools (Zendesk, Freshdesk, Intercom, etc.) is a plus
Ability to work independently in a remote environment

Benefits

Comp & perks

Fully remote work within Germany
Flexible working hours depending on project assignments
Opportunity to work with international companies and multilingual teams
Exposure to AI-enhanced customer support environments
Opportunity to gain experience in a growing customer experience startup
Possibility of longer-term collaboration based on project availability