Customer Support Agent

The Happy Customers

Customer Support Agent providing multilingual support via email, chat, and phone for companies in Germany. Assisting customers and maintaining records in an AI-enhanced customer experience startup.

Posted 5/26/2026part-timeRemote • 🇩🇪 GermanyJuniorWebsite

About the role

Key responsibilities & impact

Provide customer support via email, chat, and phone (inbound & outbound)
Respond to customer inquiries in a professional and timely manner
Assist customers with questions, troubleshooting, and issue resolution
Escalate complex issues to the appropriate team when necessary
Maintain accurate records in customer support systems
Contribute to improving overall customer experience

Requirements

What you’ll need

Based in Germany with valid work authorization
Basic to good English communication skills
At least one EU language, such as: German, French, Spanish, Italian, Dutch, Portuguese, Nordic languages, Other European languages
1–3 years of customer support experience preferred
Comfortable communicating with customers via phone, email, and chat
Familiarity with customer support tools (Zendesk, Freshdesk, Intercom, etc.) is a plus
Ability to work independently in a remote environment

Benefits

Comp & perks

Fully remote work within Germany
Flexible working hours depending on project assignments
Opportunity to work with international companies and multilingual teams
Exposure to AI-enhanced customer support environments
Opportunity to gain experience in a growing customer experience startup
Possibility of longer-term collaboration based on project availability

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supporttroubleshootingissue resolutionrecord maintenance

Soft Skills

communicationprofessionalismtimelinessindependence