Admissions Coordinator

The Emily Program

Admissions Coordinator serving as primary contact for clients and families at The Emily Program. Guiding clients through the admissions process and assisting with care access.

Posted 7/8/2026full-timeRemote • Minnesota • 🇺🇸 United StatesJunior💰 $29 - $31 per hourWebsite

About the role

Key responsibilities & impact

Serve as the primary contact for prospective clients, families, and referral sources via phone, email, and other communication channels.
Guide clients and families through all stages of the admissions process with compassion, professionalism, urgency, and responsiveness.
Engage clients using a compassionate, relational, and consultative approach to encourage movement through the admissions process.
Conduct a pre-admit screen and share the recommended level of care as determined by a clinical team member.
Effectively manage objections, assess readiness for change, and motivate clients to pursue treatment.
Maintain conversion rates and registration targets by tailoring communication to client needs and stage of change.
Provide clear, accurate information about treatment programs, admissions processes, and expectations.
Share appropriate community resources when clients are unable to access care.
Promptly answer incoming calls, including those through an admissions inquiry phone queue.

Requirements

What you’ll need

1–3+ years of experience in healthcare admissions, intake coordination, customer service, patient access, behavioral health, or related client-facing role required.
Experience in behavioral health, eating disorder treatment, healthcare sales, or high-volume call center environments preferred.
Sales/customer service experience preferred.
Experience working directly with clients, families, or patients in emotionally sensitive situations strongly preferred.
Experience managing multiple priorities and workflows in a fast-paced environment preferred.
Familiarity with insurance verification, healthcare scheduling, or admissions processes preferred.

Benefits

Comp & perks

HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
Dental insurance (Delta Dental)
Vision insurance (EyeMed)
Short-term and long-term disability insurance
Company-paid life insurance
401(k) plan available two months after start date
Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation
Generous PTO plan accrues annually and begins with your first whole pay period
Eligible employees enjoy seven paid holidays and one floating holiday

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Admissions ProcessesIntake CoordinationPatient AccessHealthcare SchedulingSales Techniques

Soft Skills

Compassionate CommunicationResponsivenessMotivational SkillsObjection ManagementRelational Approach