The Credit Pros

Bilingual Client Success Agent, Spanish, English

The Credit Pros

full-time

Posted on:

Location Type: Remote

Location: Panama

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Salary

💰 $6 per hour

About the role

  • Handle customer inquiries via phone, email, and chat per SOPs.
  • Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
  • Escalate and assign issues to relevant departments as needed.
  • Log, review, and follow up on customer requests and resolutions.
  • Investigate, research, and provide accurate solutions.
  • Maintain and update customer records during interactions.
  • Achieve KPIs for client-facing time, call quality, and occupancy.
  • Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
  • Clarify charges, generate statements, and process billing adjustments.
  • Handle service cancellations, applying retention strategies and resolutions.
  • Complete cancellations training and apply retention strategies as part of daily responsibilities.

Requirements

  • Fully Billingual/Native in Spanish & English communication.
  • Start Date: March 16, 2025
  • Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.
  • Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training
  • Knowledge of the United States credit industry including credit cards, line of credit, personal loans
  • Customer first orientation and being empathetic to their needs
  • Excellent communication skills and solution-oriented mindset
  • Hunger to learn and equip self with TCP’s technological suite
Benefits
  • An opportunity to become a part of leading US based credit repair service provider
  • Fulltime-Permanent role
  • 100% Remote Work + Great Work Environment
  • Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time)
  • Employee development, Management training, coaching & upskilling.
  • Flexible Accruing Paid Time Off
  • Company Holidays
  • Birthday Time Off
  • Eligible for health benefits after one (01) year of association
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
billing adjustmentscustomer record maintenancecollections managementissue escalationcustomer inquiry resolutionKPI achievementservice cancellation handlingpayment plan managementstatement generationresearch and investigation
Soft Skills
bilingual communicationempathysolution-oriented mindsetcustomer orientationexcellent communicationhunger to learnretention strategiesproblem-solvinginterpersonal skillsadaptability