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Workload Manager
The CKHobbie GroupWorkload Manager in hybrid role managing statewide operations for individuals receiving services. Overseeing complaints, incidents, and investigations while collaborating with various stakeholders.
About the role
Key responsibilities & impact- Manage and coordinate complaints and investigations across the region
- Review incoming complaints, assess urgency, and assign priority levels
- Ensure cases are distributed to licensing staff for further investigation
- Analyze data across tracking systems and generate reports
- Collaborate with licensing staff and external partners for investigations
- Conduct research and analyze policies for program improvements
Requirements
What you’ll need- Strong background in health or human services
- Excellent analytical and organizational skills
- Proficient in managing databases and reporting tools
- Ability to handle multiple priorities
- Skill in interpreting complex regulations and data
Benefits
Comp & perks- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisreport generationdatabase managementregulation interpretation
Soft Skills
analytical skillsorganizational skillsprioritizationcollaboration