Customer Service Team Leader

The Beauty Tech Group (CurrentBody, ZIIP, Tria)

Customer Service Team Leader leading and developing a team of customer service advisors at The Beauty Tech Group. Driving performance, coaching, and delivering exceptional customer experiences.

Posted 7/10/2026full-timeStockport • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing customer service teams, focusing on performance improvement through effective coaching, communication, and data analysis. Skilled in fostering a positive team culture while ensuring high customer satisfaction and efficient operations.

Highest-signal resume keywords

Team ManagementCustomer Service SoftwarePerformance Data AnalysisCoaching and DevelopmentKPI Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Team ManagementPerformance Data AnalysisCustomer Service SoftwareKPI MonitoringCoachingProblem-Solving

Soft Skills

CommunicationInterpersonal SkillsEmpathyAdaptabilityResilience

Tools & Technologies

DixaShopifyFulfil

Industry Keywords

Customer ServiceCustomer ExperienceTeam CulturePerformance ImprovementOnboarding

About the role

Key responsibilities & impact

Lead, motivate, and manage a team of customer service advisors on a day-to-day basis
Monitor team performance against KPIs (e.g. response times, resolution rates, customer satisfaction) and take action to improve results
Conduct regular 1:1s, coaching sessions, and performance reviews
Handle escalated customer queries and complaints with professionalism and empathy
Support recruitment, onboarding, and training of new team members
Identify trends in customer feedback and work with wider teams to improve processes
Create and maintain a positive, supportive team culture
Manage rotas, workload distribution, and shift coverage
Report on team performance to senior management

Requirements

What you’ll need

Minimum 2 years' experience managing or leading a team, ideally within a customer service environment
Excellent communication and interpersonal skills
Strong problem-solving skills with a calm, solutions-focused approach
Experience using customer service software/CRM systems (e.g. Dixa, Shopify, Fulfil) is a plus
Ability to coach, motivate, and develop team members
Comfortable working with performance data and KPIs
Resilient, adaptable, and able to thrive under pressure
A genuine passion for delivering great customer experiences

Benefits

Comp & perks

25 days holiday (increasing with service) + Holiday Buy scheme
Auto enrolment pension scheme
Free parking
Staff discounts across CurrentBody Skin, ZIIP Beauty, and Tria Laser
Cycle to Work, and EV/tech schemes
Supported studies, employee Assistance Programme and enhanced family leave
Social events, office brunches and career development opportunities