Client Care and Sales Representative

The Aqua Life Swim Academy

Client Care and Sales Representative assisting families with swim lesson registrations at Aqua Life Swim Academy. Managing high volumes of calls and inquiries in a fast-paced environment.

Posted 5/11/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Handle a high volume of outbound/inbound calls, emails, and online inquiries
Speak with clients, assess needs, and recommend appropriate swim programs
Convert inquiries into registrations in a clear and professional manner
Follow up on incomplete registrations and warm leads
Manage client accounts, schedule changes, and general questions
Accurately document interactions in our CRM (GoHighLevel / Google Workspace)
Work closely with operations to ensure a smooth client experience

Requirements

What you’ll need

Very strong verbal and written communication skills
Experience in call-center, client care, or sales roles (preferred)
Comfort handling back-to-back calls and inquiries
Attention to detail and accurate data entry
Ability to work Sunday–Thursday | 9:00 AM–5:00 PM

Benefits

Comp & perks

Meaningful work helping families access life-saving swim skills
Warm inbound inquiries (no cold calling)
Clear systems, scripts, and support
Professional, respectful, and fast-paced team environment
Fully remote role with consistent hours
Opportunity for advancement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryclient account managementregistration conversion

Soft Skills

verbal communicationwritten communicationattention to detailclient caresales skills