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IT Support Desk Technician, Bilingual – Spanish
The 20 MSPIT Support Desk Technician providing nationwide support for clients with technical issues. Responsibilities include ticket management, troubleshooting, and customer service in a dynamic workplace.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
troubleshootingdesktop supportVPN connectivityserver supporthardware supportsoftware supportremote connection softwareticket managementdocumentation
Soft Skills
customer serviceattention to detailfollowing instructionsadaptabilitycommunication
Tools & Technologies
ticketing systemSOPsKB articles
Certifications & Qualifications
IT FundamentalsA+ certification
Industry Keywords
help desktechnical supportKPI goals
About the role
Key responsibilities & impact- Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
- Manage ticket queue to ensure timely resolution
- Provide customer support using remote connection software
- Professional Spanish fluency is required
- Provide thorough documentation on each customer interaction
- Prioritize ticketing system flow by following SOPs and KB articles for resolution
- Meet or exceed KPI goals
- Troubleshooting of the following, though not limited to: Advanced desktop issues, VPN connectivity, Entry-level server support, Hardware issues, Line of business support
Requirements
What you’ll need- IT Fundamentals and A+ certifications, or equivalent professional experience
- 1+ year of professional help desk experience
- Strong customer service skills
- High attention to detail
- Ability to follow instructions and policies
- Ability to adapt to changing and fast-moving environments
- Strong phone skills
Benefits
Comp & perks- Medical/Dental/Vision health plans
- PTO/Sick/Holiday pay
- Dependent Care FSA
- Paid Parental Leave
- Life Insurance 100% Company Paid
- Incredible company culture
- Explosive company growth
- Company sponsored Team Building Events
- State of the art, modern office with amenities: onsite gym, snacks, drinks, and a food hall