Tetrix

Senior Client Engagement & BizOps Manager

Tetrix

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $150,000 - $175,000 per year

Job Level

Senior

About the role

  • Cultivate meaningful client partnerships – You’ll take the lead on managing key client relationships, acting as a strategic partner to senior investment and operations leaders throughout their onboarding and ongoing engagement with Tetrix.
  • Scale our client support – you will help us build our client engagement infrastructure to appropriately scale while still delivering quality service to our clients.
  • Support operations workflows – contribute to the delivery of high-quality data to all our clients.
  • Collaborate across teams – you will work closely with product, engineering, and client engagement teams to enhance operations workflows and resolve client needs efficiently.
  • Client acquisition - you’ll play an active in role in showcasing the Tetrix platform to prospective clients by leading platform walkthroughs, and running pilot programs.

Requirements

  • You are an excellent communicator – you are able to communicate complex ideas clearly, and can easily tailor your communication to the audience.
  • You have great organizational skills – you can juggle many balls at once and appropriately prioritize while still completing and delivering everything on time.
  • You’re a team player – you enjoy collaborating with cross-functional teams to improve data processes and contribute to company-wide success.
  • You play at all levels – you excel at both high-level strategic problems, and day-to-day operational work.
  • You understand financial markets – familiarity with institutional investors and private investment markets is a strong plus.
  • You’re proficient in English - given the international nature of our clientele, strong proficiency in English is a key asset.
Benefits
  • You’ll be rewarded - in addition to the base cash salary you’ll have meaningful equity upside in the startup.
  • You’ll have impact - you will play a key role in setting up our customer success & operations infrastructure; helping us scale while still delivering industry leading service.
  • You’ll be supported - we’re committed to your success and will invest in your professional growth. You’ll have access to mentorship, training, and a collaborative team that has your back.
  • You’ll learn and grow - working at a startup means you’ll gain skills and experiences that will serve you for the rest of your career.
  • You’ll enjoy the perks - from unlimited vacation days to healthcare insurance, retirement savings plans, and a vibrant team culture, we’ve got you covered.
  • You’ll have fun - we make sure to celebrate successes—whether it’s in the office or out.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent communicatororganizational skillsteam playercollaborationstrategic problem-solvingoperational work prioritizationtailored communicationtime managementdata process improvementclient relationship management