VP of Customer Success
testRigor
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Increase NRR
- Setup clear metrics, reporting and framework for data-driven decision making
- Setup processes within the team and the company to get everything organized and moving smooth and fast
- Pick and manage the right tools for the job and drive other teams to get their part in them
- Manage small but quickly growing team of CSMs
Requirements
- Experience increasing NRR
- Experience as VP of Customer Success in a previous company
- Experience building processes and metrics from scratch
- Data-driven approach to improvement
- Experience working with technical customers like Engineering or QA
- All other things that VP of CS must do
Benefits
- Equity Upside: Join us in an extremely fast growing AI startup with a sizable equity stake.
- Impact: The opportunity to be a foundational leader and directly influence all the aspects of the company and have full green light on your initiatives.
- Top Company: Inc 5000 fastest growing company. We are backed by top-tier VCs in Silicon Valley including YCombinator.
- Values: We value speed, data-driven decisions, fun, and making the future better.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data-driven decision makingmetrics developmentprocess buildingcustomer success management
Soft skills
team managementorganizational skillscommunication skills