Support Officer – German Speaker

Teroxx - The Digital Asset Boutique

Support Officer assisting users of Teroxx’s Cyprus-based digital assets platform. Managing customer checks, support channels, back-office tasks, and escalations across rotating hybrid shifts.

Posted 8/13/2026full-timeLarnaca • 🇨🇾 CyprusMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in backend operations within financial services, ensuring effective customer support and system management. Proficient in maintaining accurate records and facilitating communication in both German and English.

Highest-signal resume keywords

Backend/Backoffice ExperienceFamiliarity With Ticketing SystemsProficiency In CRM SystemsNative-Level Fluency In GermanStrong Attention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Backend OperationsCustomer Profile ChecksDatabase ManagementTechnical SupportOrder Processing

Soft Skills

Good Communication SkillsProblem-Solving SkillsOrganizational SkillsFlexibilityReliability

Tools & Technologies

Office SoftwareCRM SystemsSupport Systems

Industry Keywords

Financial ServicesCrypto AssetsUser ExperienceOperational Support

About the role

Key responsibilities & impact

Undertake customer profile checks and handle management tasks
Monitor support systems and escalate issues as needed
Support internal teams with operational or system-related queries
Maintain and update internal records and databases
Oversee and manage support emails, live chats and manual order processes
Collaborate with the Head of Support and operations teams for system improvements
Serve as the first point of contact for users, assisting with inquiries, technical issues, and general support related to the digital assets platform
Ensure a positive user experience while maintaining accuracy and professionalism

Requirements

What you’ll need

Backend/Backoffice experience in the financial services is a must
Interest or basic knowledge of crypto assets is a plus, but not required
Familiarity with ticketing and support systems
Strong attention to detail and organizational skills
Proficiency in office software and backend tools, including CRM systems
Good communication and problem-solving skills
Ability to work independently and handle sensitive information
Native-level fluency in German (C2)
Business-level English
Ability and willingness to work rotating day and night shifts
Flexibility and reliability are essential

Benefits

Comp & perks

Opportunities for professional growth and career advancement within a rapidly evolving industry
Attractive Compensation Package – Competitive salary aligned with experience and market standards
Supportive & Collaborative Culture – Work in a friendly, team-oriented environment
Modern Workplace – Enjoy state-of-the-art offices designed for comfort and productivity
Flexible Work Model and Working hours
Rotational shift pattern with hybrid remote and on-site work
Strong Team Ethos – Be part of a motivated team that values cooperation and shared success