FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Define the agency success motion at Tern from near day 1. Segment the book, set the engagement model, and build the playbook for how we support agencies at scale without losing relationship quality.
- Own post-sale success for agencies above the GMV threshold. Build activation plans at go-live, drive integration adoption, and run structured business reviews tied to growth outcomes.
- Partner with the Implementation team at handoff. Go-live is not the finish line, this role is about fostering the agency relationship long term.
- Partner with the Head of CX on what the playbook should look like- what's working and support enterprise launches as needed alongside the broader agency book of business
- Surface agency friction, workarounds, and feature needs to R&D. You're the voice of the agency in the product cycle and the speed of that feedback loop matters.
- Build scalable touchpoints and systems that work across a range of account sizes and complexity. Use AI to run a high touch motion at a volume that wouldn't be possible otherwise.
Requirements
What you’ll need- 5+ years in customer success, account management, strategic consulting, or a senior sales role with direct ownership of adoption and revenue growth metrics in a post-sale capacity
- Experience managing a meaningful book of business across account sizes and a track record of driving measurable growth, not just maintaining it
- A track record of building things, not just running them. You've joined teams where the playbook was incomplete and left them with something repeatable.
- Comfortable operating across both SMB/mid-market velocity and enterprise complexity
- Strong instincts for how to drive adoption at an agency or team level, not just an individual user level
- Excellent communication skills
- Experience in travel, hospitality, or a related vertical is a bonus
- Consulting background (strategy, management consulting, or professional services) is a plus
Benefits
Comp & perks- Competitive salary
- Equity and benefits package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successaccount managementstrategic consultingrevenue growth metricsadoption strategiesbusiness reviewsplaybook developmentintegration adoptionAI utilizationscalable systems
Soft Skills
communication skillsrelationship managementproblem-solvingstrategic thinkingcollaborationadaptabilityleadershipinstincts for adoptionfostering relationshipsbuilding repeatable processes